A two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
DurationA two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
This program is for those who:
We help women, girls and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls' programs and family programs; we also engage in systemic advocacy.
As part of national and international movement, the YWCA is a turning point in the lives of 25 million women, girls and gender diverse people world wide. We welcome women and gender diverse people of all faiths, sexual orientations, races, cultural affiliations and creeds.
YWCA Toronto is funded by the United Way Greater Toronto, the City of Toronto, the Province of Ontario, the Government of Canada, as well as many corporate sponsors, foundations and individual donors.
Vision
YWCA Toronto seeks a radical transformation of society where all women, girls and gender diverse people can thrive.
Mission
YWCA Toronto is a leader and collaborator in the provision of feminist, intersectional and transformative shelter and housing, employment and training, leadership, and advocacy for women, girls and gender diverse people.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones. Â
This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients.
Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
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