A two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
DurationA two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
This program is for those who:
We help women, girls and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls' programs and family programs; we also engage in systemic advocacy.
As part of national and international movement, the YWCA is a turning point in the lives of 25 million women, girls and gender diverse people world wide. We welcome women and gender diverse people of all faiths, sexual orientations, races, cultural affiliations and creeds.
YWCA Toronto is funded by the United Way Greater Toronto, the City of Toronto, the Province of Ontario, the Government of Canada, as well as many corporate sponsors, foundations and individual donors.
Vision
YWCA Toronto seeks a radical transformation of society where all women, girls and gender diverse people can thrive.
Mission
YWCA Toronto is a leader and collaborator in the provision of feminist, intersectional and transformative shelter and housing, employment and training, leadership, and advocacy for women, girls and gender diverse people.
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones. Â
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
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