A two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
DurationA two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
This program is for those who:
We help women, girls and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls' programs and family programs; we also engage in systemic advocacy.
As part of national and international movement, the YWCA is a turning point in the lives of 25 million women, girls and gender diverse people world wide. We welcome women and gender diverse people of all faiths, sexual orientations, races, cultural affiliations and creeds.
YWCA Toronto is funded by the United Way Greater Toronto, the City of Toronto, the Province of Ontario, the Government of Canada, as well as many corporate sponsors, foundations and individual donors.
Vision
YWCA Toronto seeks a radical transformation of society where all women, girls and gender diverse people can thrive.
Mission
YWCA Toronto is a leader and collaborator in the provision of feminist, intersectional and transformative shelter and housing, employment and training, leadership, and advocacy for women, girls and gender diverse people.
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
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