It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer retentio
DurationIt is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed.
Participants will also learn how to set positive experiences for customers which are proven to increase customer retention and boost lifetime spend.
Preferred Training Networks is Australia′s first referred training network. What that means to you, is that you have instant access to the best of the best referred trainers, facilitators and instructional designers in Australia.
Preferred Training Networks aims to be the most flexible learning organisation in Australia. You will find learning consultants that are very easy to work with and who are very knowledgeable . We are customer orientated and can quickly design and/or deliver quality training programs for your organisation. You can outsource training requirements with confidence.
The course focuses on teaching your call center agents to make an impact with their clients on a personal level.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations. In this soft skills training course for customer service you’ll learn how to create fabulous first impressions, cement...
This course will benefit anyone who interacts with customers, both internal and external.
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
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