It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer retentio
DurationIt is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed.
Participants will also learn how to set positive experiences for customers which are proven to increase customer retention and boost lifetime spend.
Preferred Training Networks is Australia′s first referred training network. What that means to you, is that you have instant access to the best of the best referred trainers, facilitators and instructional designers in Australia.
Preferred Training Networks aims to be the most flexible learning organisation in Australia. You will find learning consultants that are very easy to work with and who are very knowledgeable . We are customer orientated and can quickly design and/or deliver quality training programs for your organisation. You can outsource training requirements with confidence.
This course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You will also develop the skills to deal wit...
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. Â You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
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