Diploma in Hotel Services

Introduction

The Diploma is designed to meet the following aims:

• To provide an educational foundation for a range of entry level careers in hospitality;

• To provide fundamental studies directly relevant to vocations and professions in the hospitality sector;

• To enable students to make an immediate contribution in entry level employment in the hospitality sector;

• To provide flexibility, knowledge, skills and motivation for career development and progression to further studies;

• To develop students’ ability in hospitality services through effective use and combination of the knowledge and skills gained in different parts of the programme;

• To develop a range of competency skills and techniques, personal qualities and attitude essential for successful performance in working life.

Upon completion of the course, the student is expected to:

• Be able to  apply knowledge gained in the hospitality industry

• Understand fundamental service concepts such as customer satisfaction, service quality and customer service skills

• Understand fundamental operational concepts of selected areas in the hospitality industry

• Demonstrate competent skills to support the operations of selected areas in the hospitality industry

• Demonstrate competent skills in communication, problem solving, decision making and professional development