Diploma in Tourism Management

The Diploma in Tourism Management exposes students to global tourism and hospitality practices. The programme also provides them with a good understanding of the latest developments and ethical issues in the dynamic and fast-moving tourism industry.

The programme combines theoretical and practical lessons including leadership, management and professional training to prepare students for entry-level managerial positions.

The programme aims to equip students with both technical and practical skills to face the professional world with confidence. Graduates will be trained to work hard and work smart to overcome the challenges in this competitive industry.

Entry Requirements

• A pass in Sijil Pelajaran Malaysia (SPM) with at least a credit in three (3) subjects​;

• A pass in Sijil Tinggi Pengajian Malaysia (STPM) with a minimum grade of C (GP 2.0) in any subject​;

• A pass in Sijil Tinggi Agama Malaysia (STAM) with a minimum grade of Maqbul (passed)​;

• Having a Sijil Kemahiran Malaysia (SKM) Level 3 in a related field;​

• A certificate in a related field with a minimum CGPA of 2.00;

Course Structure

• Bahasa Kebangsaan

• Airlines, Fares & Ticketing

• Basic Academic Reading & Writing

• Concepts of Eco-Tourism

• Concepts of Leisure & Recreation

• Contemporary Issues in Tourism

• Customer Service in Hospitality

• Domestic Tourism

• Effective Communication

• Skills/Principles of Morals & Ethics

• Essential Business Communication Skills

• Event Management

• Family Institution/The Precepts of Islam/ Creative & Problem Solving

• Financial Accounting

• Homestay Concepts

• Hospitality & Tourism Marketing

• Industrial Training

• Introduction to Hospitality & Tourism

• Meeting, Incentives, Conventions & Exhibitions

• PC Competency

• Pengajian Malaysia 2 (For Malaysian)/ Bahasa Melayu Komunikasi 2 (For International)

• Principles of Management

• Principles of Marketing

• Principles of Tourism

• Reading, Vocabulary & Grammar

• Social & Human Skills Project

• Tour Guiding

• Tour Planning & Design

• Tourism Geography

• Transportation for Tourism

• Travel & Hospitality Sales

• Travel & Tour Operation

Career Prospects

• Tour Coordinator

• Travel Advisor

• Sales & Marketing Representative

Programme Learning Outcome

• Show understanding of basic and key elements of business concept that are relevant to hospitality, travel and tourism industry as whole.

• Apply the appropriate principles, practices and concepts of tourism and hospitality operations, including travel industry-based computerised reservation system, meeting, trade show and convention groups in destination.

• Apply and practice knowledge of effective customer service and selling techniques and marketing of tourism destinations and products.

• Plan, organize and execute business management and operations skills of tourism organization.

• Demonstrate interpersonal skills and professional attitudes such problem solving, presentation, communication, team-work and analytical abilities.