In both our professional and personal lives, a highly desirable skill is being able to influence and persuade other people by communicating effectively. It is based on respect, inclusion and a full understanding of the motivations and needs of those whom you wish to persuade.
DurationEffective Communication Persuasion and Influence
In both our professional and personal lives, a highly desirable skill is being able to influence and persuade other people by communicating effectively. It is based on respect, inclusion and a full understanding of the motivations and needs of those whom you wish to persuade.
One thing is certain, is that talking louder and harder is not the answer. This practical programme looks at the psychology of persuasion and provides tools and tips on how to get people on your side in a variety of situations.
Who is it for?
Anyone at any level within the NHS or ICS who needs to persuade other people towards a course of action. It is also suitable for those who work in cross-departmental and organizational matrix structures who do not have hierarchical power.
Learning Objectives:
By the end of this programme, participants will be able to:
List the traits and behaviours of successful influencers and identify why they are successful
Communicate more effectively with other people based on a sound understanding of their drivers and motivations
Develop a more in-depth understanding of other viewpoints and summarise these to demonstrate understanding
Tailor your own point of view and use benefits to persuade the other person towards a compromise
Present your viewpoint succinctly and with impact
Manage conflict and maintain a forward-looking approach
Learning Content:
Persuading and influencing – knowing the difference and avoiding the pitfalls
What makes a great influencer?
Analysing your own style
The importance of assertive behaviour
The power of active listening and summarising
How to use questions to get a full understanding of the motivations of others
Insights Discovery® reports developing an in-depth understanding of yourself and others and how this can be used to persuade
Using benefits to persuade
Presenting with impact - how to make your point in 60 seconds or less
Managing conflict and emotion
Practice sessions with colleagues on real-life scenarios
About NHS Professionals
We run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the wider healthcare economy.
Originally formed in 2001, we now have more than 50 client Trusts and over 180,000 healthcare professionals (Bank Members) registered with us. They work flexibly to NHS-assured standards in a wide range of roles including nurses and midwives, doctors, allied health professionals, healthcare scientists, personal social services and non-clinical.
We align our vision and objectives with those of the NHS and our teams use their specialist healthcare knowledge to deliver bespoke recruitment solutions to Bank Members and Trusts.
These can range from local shift cover at short notice, through to national and international workforce campaigns such as the Covid-19 Rapid Response programme where we recruited 20,000 people nationwide within weeks.
We also support our client Trusts to implement major service improvements and in 2019/20 we helped them to save more than £130 million.
Driven by a passion for the NHS and our goal to become its workforce partner of choice, we are continuously improving our services to meet the growing demand for high quality flexible staff right across the healthcare sector.
NHS Professionals prides itself on being an organisation driven by the highest quality and standards. Below you can see some of the achievements and industry recognition that we have accomplished.
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