Communication of one form or another is the way that we interact with other individuals, teams, customers, suppliers and other stakeholders. However, unlike many activities that need to be carried out in the working environment, it is often ill-prepared and inappropriate methods used. This can resul
DurationEffective Communication Skills
Communication of one form or another is the way that we interact with other individuals, teams, customers, suppliers and other stakeholders. However, unlike many activities that need to be carried out in the working environment, it is often ill-prepared and inappropriate methods used. This can result in many issues and misunderstandings between teams and other organisations.
Communication is now far more complex and the variety of methods available can bring with additional issues with individuals relying on technology rather than the face to face or telephone content that may be more appropriate.
Content on this programme is determined by the particular topics that require improvement. However, the bulleted content below is a good summary of important topics that we recommend for inclusion.
What is communication?
Barriers to the communication process
Awareness of other communication styles
Adapting to suit other’s style
Preparation for communication
Questioning skills
Active listening
Body language
Difficult communication techniques
About
Julie Biddle Associates has been established since 2004 and trains throughout the UK. Prior to this Julie worked and managed teams in manufacturing, media and the service sector so has a good understanding of man management , customers and work challenges! Sales training is one of her passions!
Clients are from a wide range of industries including, manufacturing, IT, recruitment, logistics, print, service and the public sector.
We are passionate about people development and pride ourselves on delivering practical, common-sense solutions that can easily be applied back in the work environment.
Our approach is very flexible so if it’s a quick sales refresher or an in depth development programme we can provide the right solution. We offer sales training for beginners up to the more experienced sales people.
Ongoing support is key and in order to get the best return from your investment we believe in staying with you after the event and providing motivation, guidance and back up.
We can also carry out Mystery Shopper exercises so you can assess your customer experience before we put the programme toget
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