To develop effective telephone skills, including dealing with sensitive issues over the telephone.
DurationCourse information
Aims and objectives
To develop effective telephone skills, including dealing with sensitive issues over the telephone.
To recognise barriers to effective communication
To understand the importance of listening
Course contents
The importance of having good telephone manner
Addressing a caller correctly – things to avoid
Non – verbal communication
Recognise communication barriers
Telephone answering skills / role play
Taking messages / transferring a call
The importance of listening
Handling patients complaints
Who should attend?
Receptionists
Administrators
About AB Health Group
Annie Barr MBE was awarded the MBE in 2018 for her services in healthcare export. After a 35 year career in the NHS and frustrated by the lack of access to high quality education and professional development, Annie established her healthcare training and consultancy services. Her aim was to improve the confidence and competence of the healthcare workforce and consequently patient care.
Since then the company has gone from strength to strength, and Annie Barr is now a leading provider of accredited healthcare training and consultancy in the UK and overseas.
Our engaging, face-to-face courses are both practical and theoretical, equipping you or your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.
In 2019 following a period of growth and change we rebranded as ab health group. This was to reflect the new company ab health & wellbeing specialising in B12, and the work that we are doing Internationally.
Our comprehensive consultancy services provide strategic support to healthcare organisations looking to strengthen the quality of their healthcare delivery and patient care.
We can now provide a vast array of training to suit the needs of Primary Care and Care Homes. We are able to tailor make our courses to meet the specific needs of different groups and organisations and, our course list is a sample of what we can offer.
The Inn-Dispensable one day Customer Care seminar is delivered by a tutor who knows the industry inside and out and who knows the best practices of Customer Service throughout the UK licensed sector.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
More and more businesses are turning to their telesales teams to generate much-needed revenue in today’s challenging times. Pearl lemon leads is an excellent choice for companies looking to maximize the potential of their telesales team via professional telesales training.
Course may be subject to change. This level 2 apprenticeship to become a customer service practitioner is designed to prepare you for customer service roles.
This accredited qualification is suitable you if you are 19+ and want to improve your knowledge of the importance of customer service including how to satisfy customers’ expectations.
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