Our Effective Telephone Techniques course is for anyone who needs to get to grips with using the telephone to communicate effectively with customers, suppliers or colleagues.
DurationOur Effective Telephone Techniques course is for anyone who needs to get to grips with using the telephone to communicate effectively with customers, suppliers or colleagues.
?Understand the advantages and limitations of their own telephone style, and identify development areas. Recognise the challenges of communicating over the telephone and how to overcome them.
Use techniques to be more effective over the telephone Plan telephone calls successfully Manage “difficult” calls, while remaining calm and in control.
Storm specialises in on-site training, bringing you the most flexible and cost-effective training solutions that money can buy. Using our mobile set up you'll benefit by placing your staff where you need them and you’ll improve output and save time.
Your staff and business will benefit from fun training workshops which are planned around your schedules and delivered in a flexible format. Start reducing your training expenses today and contact us for a free no obligation quote.
This course is for anyone who engages with customers. This course is particularly effective for delegates that want to exceed customer expectations.
This course provides ways to add value to customer relationships, exceed customer expectations and protect companies’ brand by delivering outstanding customer service.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
Our customer service excellence course is your key to becoming a proficient customer service champion, dedicated to delivering unparalleled experiences. In today's competitive business landscape, providing exceptional customer service is paramount to building strong customer relationships and enhan...
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