Email is one of the most common communication methods in the working world. However, it can be the cause of many misunderstandings and breakdown of relationships.
DurationEmail Etiquette
Email is one of the most common communication methods in the working world. However, it can be the cause of many misunderstandings and breakdown of relationships.
Whatever is in writing can be used against you in evidence! Email overload is also one of the most common problems in the work environment by individuals becoming slaves to the appearance of new mail! Email must be used as an enhancement and useful tool and not cause problems for individuals and organisations. This handy workshop will show how to use email for best effect and how to ensure it doesn’t hamper the working day.
Content will cover:
What does the e mail say about you and your company?
Structure of the e mail
Greeting and use of name
Emailing with the reader in mind
Styling the message
“Mirroring” recipient language
Simple email structure to follow
Elements of grammar
About
Julie Biddle Associates has been established since 2004 and trains throughout the UK. Prior to this Julie worked and managed teams in manufacturing, media and the service sector so has a good understanding of man management , customers and work challenges! Sales training is one of her passions!
Clients are from a wide range of industries including, manufacturing, IT, recruitment, logistics, print, service and the public sector.
We are passionate about people development and pride ourselves on delivering practical, common-sense solutions that can easily be applied back in the work environment.
Our approach is very flexible so if it’s a quick sales refresher or an in depth development programme we can provide the right solution. We offer sales training for beginners up to the more experienced sales people.
Ongoing support is key and in order to get the best return from your investment we believe in staying with you after the event and providing motivation, guidance and back up.
We can also carry out Mystery Shopper exercises so you can assess your customer experience before we put the programme toget
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