Emotional Intelligence

The Dale Carnegie Course

Develop the emotional and social intelligence to build better relationships with colleagues and clients, making you a better communicator and leader.

Learn to:

• Build on confidence and personal leadership competence.

• Strengthen skills in relating to others and build inclusivity in your organisation.

• Enhance skills to communicate logically, clearly, and concisely.

• Develop leadership skills to take charge of your life, inspire others, and motivate others to action.

• Power yourself to control attitudes and reduce stress so you can be at your optimum best.

Competencies Covered:

• Attitude: Maintains a friendly, positive, and enthusiastic outlook.

• Communication: Practises active listening supported with relevant oral and written information.

• Professionalism: Projects an image of honesty, confidence, and integrity that fosters credibility.

• Initiative: Proactively makes things happen. Evaluates and takes corrective action with self and others.

• Interpersonal Skills: Consistently builds strong, long-term relationships both inside and outside the organisation.

• Stress Management: Differentiates between dynamic tension and negative stress, and maintains productive behaviors in difficult situations.

Discover how to better respond to today’s challenges and create a ripple effect throughout your organisation. Change your approach to tap into trust and build inclusion. Form closer, more rewarding relationships built on trust and respect.

Gain ways to project an upbeat and contagious attitude, discover ways to manage stress and minimise worry, encourage positive thinking, and commit to continuous improvement.