Emotional Intelligence

by GBC Learning Training Claim Listing

Team members and leaders who would like to explore their understanding of their relationships with others. You will leave understanding what emotional intelligence is and have a greater awareness of your triggers,

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GBC Learning Training Logo

img Duration

2 Hours

Course Details

Emotional Intelligence

Suitable For

Team members and leaders who would like to explore their understanding of their relationships with others. You will leave understanding what emotional intelligence is and have a greater awareness of your triggers, human behaviours and how to manage more stressful situations.

Programme

Module One: What is Emotional Intelligence – 2 hours

You Will Learn:

  • Defining Emotional Intelligence

  • Understanding intelligences and the core competencies

Competency One – Self Awareness

  • Recognising your emotional triggers

  • Understanding your motivators & drivers

  • Assessing your values

Competency Two- Self Management

  • Understanding your reactions

  • Choosing your actions & attitude

  • Managing your triggers

Module Two: Competency Three – Social Awareness – 2 hours

You Will Learn:

  • Interpreting non-verbal language

  • Building rapport and using empathy

  • Applying effective questioning and listening skills

Competency Four – Relationship Management

  • Understanding different behavioural styles

  • Being more adaptable to other perspectives

  • Having more effective conversations with others

Action Planning

  • What have you learnt – How will you apply?

  • London Branch

    Boardman House 64 Broadway Stratford, London

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