Emotional Intelligence

Emotional Intelligence

Overview

Without strong emotional intelligence skills, we can end up with a fractious workplace full of conflict and misunderstandings.  Acquiring an understanding of our own emotional responses and reading those of others is a vital business skill.

This session will help you understand what EI really is and its potential value.  You’ll learn about your own strengths and weaknesses, for improved self-awareness and self-management.

You’ll also discover a range of techniques you can use to help the individuals in your team improve their own EI.

Outline

• What emotional intelligence is

• The benefits enhanced emotional intelligence can bring to your workplace

• The four pillars of EI and some of the skills that support them

• Interpreting other peoples’ emotions and how to respond appropriately

• Recognising and managing your own emotions

• Ways to help team members improve their own EI

Outcomes

• Heightened understanding of emotional intelligence, what it is and how you can use it

• Increased self-awareness and self-management of emotions

• Improved handling of common workplace scenarios, such as interviews

• Enhanced ability to recognise emotions in others and how to best respond