Emotional Intelligence For Managers

Course Overview

90% of high achievers have high Emotional Intelligence (EI). EI is recognised as the most significant contributor to business success and the key to excellence in Leadership. We can learn to be more Emotionally Intelligent and therefore increase our ability to deliver success in both our business & personal life.

This programme looks at how Managers can improve their own EI and the EI of their line reports. An EI self-assessment will identify current EI strengths & areas for development enabling each delegate to create a Personal Development Plan for the future. Throughout the day the focus is upon tips & techniques linked to the 5 EI competencies which impact on individual & team performance, with unique content across a range of subject areas.

It includes, for example, how we think & how this can act as a barrier to delivering results plus how the Manager acts as the “Emotional Thermostat” for the team & the temperature which should be set to generate team achievement.

In addition there is a session on “How to be an Owl” by being wise about the importance of Political Awareness in the workplace and how through increased Political Awareness, teams & individuals will achieve more. As Plato said “One of the penalties for refusing to participate in politics is that you end up being governed by your inferiors”

This course will build the capability of Managers to “govern” using EI techniques for personal & business success.

Timetable

• 09:30 - 09:45            Emotional Intelligence as a route to personal & team success
• 09:45 - 10:00            Characteristics of an emotion
• 10:00 - 10:30            The 5 Emotional Intelligence competencies
• 10.00- 1045             Break
• 10.45 - 11:30            Emotional Intelligence self assessment
• 11.30 - 12:00            The tricks played by our Psychological mind
• 12.00 – 12.45           How to challenge the “unhelpful thinking” impacting upon personal & team success
• 12.45 – 13.30         Lunch
• 13.:30 - 15:00           Managers as the Emotional thermostat – getting the most from your team
• 15:00 - 15:30            Using Emotional Intelligence as a personal & team motivator
• 15:30 – 15.45           Becoming Politically Aware to deliver personal & team success
•  15.45 – 16.15        Persuasion & Influencing techniques
•  16.15 – 16.30        Summary, Close & Action Plan

Benefits

• Understand how to use EI to deliver individual & team goals

• Complete an EI self-assessment from which to create a Personal Development Plan for the future

• Learn techniques to deal with the  “unhelpful thinking” which acts as a barrier to delivering success

• Improve Political Awareness in order to achieve more

• Know how to influence & persuade others in different ways

• Be able to share EI techniques with team colleagues to create a high performing EI team