Enhancing Service Delivery Series: Effective Telephone Skills (KBA0013)

by Institute of Public Administration (Intan) Claim Listing

The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.

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Institute of Public Administration (Intan) Logo

img Duration

2 Days

Course Details

The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.

The skill of answering the phone politely and orderly and taking orders accurately is very important because it reflects the image of an organization. This course is specifically for customer service officers who use the phone when communicating with customers.

Course Objectives

  • Improve telephone skills.
  • Identify effective techniques for using the telephone.
  • Develop better customer relations.
  • Handle customer problems and complaints effectively.
  • Kuala Lumpur Branch

    Jalan Bukit Kiara 50480, Kuala Lumpur

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