Enhancing Service Delivery Series: Effective Telephone Skills (KBA0013)

This course is specifically designed to equip front-line employees in the service industry with a competitive edge in providing superior guest service. Participants will understand their role in an organization and the expectation of their employers in serving customers well.

Excellent Customer Service Skills workshop is offered by ITS Management Sdn. Bhd. (ITS Learning Center). ITS Management Sdn. Bhd. (formerly known as ITS Learning Center) is a professional training institute that gained multiple approvals from Malaysian Government Agencies.

Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles.

"Customer Service is the No.1 competitive advantage of companies today. Whether it is a business, a professional practice, a healthcare facility, a government agency and any organization, success comes by looking after their customers. Quality alone is not enough. Excellence In Customer Service is ...

Customer-focused companies are continuously striving hard to achieve excellence in customer service. They recognized that this is one of the key factors of success in today's ever demanding business world is providing excellent service consistently, will bring about long term profitability.