Enhancing Service Delivery Series: Effective Telephone Skills (KBA0013)

by Institute of Public Administration (Intan) Claim Listing

The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Institute of Public Administration (Intan) Logo

img Duration

2 Days

Course Details

The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.

The skill of answering the phone politely and orderly and taking orders accurately is very important because it reflects the image of an organization. This course is specifically for customer service officers who use the phone when communicating with customers.

Course Objectives

  • Improve telephone skills.
  • Identify effective techniques for using the telephone.
  • Develop better customer relations.
  • Handle customer problems and complaints effectively.
  • Kuala Lumpur Branch

    Jalan Bukit Kiara 50480, Kuala Lumpur

Check out more Telephone Skills courses in Malaysia

Professional Development Training Logo

Customer Service Training

Discover how to positively connect with your clients with a customer service training course from pd training. This course demonstrates sensible ways to retain your valuable clients and win repeat business.

by Professional Development Training [Claim Listing ]
Atcen Logo

Contact Centre Certification

Atcen has certified over 900 contact centre professionals from various organizations. Working with western kentucky university, division of extended learning and outreach, atcen conducts a series of contact centre certification programs to ensure the contact centre operations are recognized and poi...

by Atcen [Claim Listing ]
Ascot Academy Logo

Telephone Skills

Telephone Skills training is offered by Ascot Academy. Ascot’s Short Course Training Programme can also be customized and tailor-made to the specific requirement of any hospitality and service related establishments.

by Ascot Academy [Claim Listing ]
Atcen Logo

Customer Experience Programs

Our trainings are customize to the needs of our clients in the various industries we serve. We offer the best customer experience and customer service training in malaysia tailored to your specific needs and expectations.

by Atcen [Claim Listing ]
Master Trainers Logo

Certified Customer Service Excellence

Certified Customer Service Excellence course is offered by Master Trainers. We are training provider in Malaysia with a team of highly experienced training experts , coaches, consultants who are passionate in solving human capital and human resources problems, challenges and issue.

by Master Trainers [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy