1. USA
  2. Professional
  3. Business Management
  4. Customer Service
  5. Telephone Skills

Enhancing Service Delivery Series: Effective Telephone Skills (KBA0013)

by Institute of Public Administration (Intan) Claim Listing

The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Institute of Public Administration (Intan) Logo

img Duration

2 Days

Course Details

The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.

The skill of answering the phone politely and orderly and taking orders accurately is very important because it reflects the image of an organization. This course is specifically for customer service officers who use the phone when communicating with customers.

Course Objectives

  • Improve telephone skills.
  • Identify effective techniques for using the telephone.
  • Develop better customer relations.
  • Handle customer problems and complaints effectively.

In order to diversify the method of service delivery to customers, INTAN has provided a facility where civil servants can apply for courses online. This facility has not only made the course application process easier but has also encouraged more civil servants to take courses at INTAN.

User friendly

  • Responsive interface, infographic course information and course search available in catalog and calendar

Data Accuracy

  • Personnel information is integrated with HRMIS data. Attendance alerts are reported to supervisors

Centered Course

  • Local achievements

Check Application History

  • Check application status, evaluation, print offer letter and certificate

Course application is easier

  • Participants no longer need to fill in participant information because the information has been taken from the HRMIS system
View Detailed Profile

  • Kuala Lumpur Branch

    Jalan Bukit Kiara 50480, Kuala Lumpur

About Coursetakers.com

Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the USA, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.

  • Instagram
  • Facebook
  • Twitter

Courses

Quick Links

© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy

Ask Us?