Enhancing Service Delivery Series: Effective Telephone Skills (KBA0013)

''The world will know the excellence of an organization through only one thing: the excellence of customer service'' - Alang- Excellence in an organization is usually measured by one thing - customer service.

Customers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape and platform.

With eager anticipation, you enrol in the program and are immediately struck by the immersive, experiential approach to learning. The trainers don't just lecture at you; they engage you in practical exercises and real-world scenarios that hone your skills and reinforce your newfound knowledge.

Atcen has certified over 900 contact centre professionals from various organizations. Working with western kentucky university, division of extended learning and outreach, atcen conducts a series of contact centre certification programs to ensure the contact centre operations are recognized and poi...

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.