Food And Beverages Services

For those who are interested in the Food and Beverage service industry, you gain a working knowledge of table and beverage service, how these service skills contribute to the customer experience and how to maintain hygiene standards across different operational areas. Setup for service success with this qualification

Objectives:

This qualification is designed for people who are working or who are interested in the food and beverage service industry, which forms part of the hospitality industry. A working knowledge is obtained in how to provide and maintain table service - inclusive of beverage preparation and service skills of wine, spirits, and liqueurs.

These aspects contribute to the competencies achieved surrounding the customer experience; verbal and written communication and etiquette, maintaining customer satisfaction and displaying cultural awareness.

Learners will gain an insight into how to form interpersonal working relationships with their teams as well as basic supervisory skills. The application of hygiene standards is explained in various areas; personal health and hygiene, handling and storing of cleaning equipment, maintaining a safe and secure work environment, and maintaining a cleaning and preventative maintenance programme.

This qualification is applicable to all sectors, from small restaurants to large-scale hotels. The qualification leads toward a F&B Management diploma and provides avenues into Gaming, Travel and other Tourism industries.

Qualification Outcomes:

• Deal with customers

• Process incoming and outgoing telephone calls

• Display cultural awareness in dealing with customers and colleagues

• Communicate verbally

• Maintain effective working relationships with other members of staff

• Maintain health, hygiene and professional appearance

• Perform basic calculations

• Prepare written communications

• Handle and store cleaning equipment and materials

• Handle dispose of waste

• Clean and store glassware

• Clean and restock drinks machines and equipment

• Prepare and clear areas for table service

• Provide a table service

• Provide a table drink service

• Provide a carvery or buffet service

• Serve bottled wines