Group Telepersonality Program (Price Per Delegate) course is offered by The Voice Clinic.
DurationCourse Content:
Answer Calls Promptly
Speak Clearly
Improve Accent & Pronunciation
Handle Irate Callers Efficiently
Provide Customer Service Excellence
Have a Confident Vocal Image
Sound Enthusiastic
Project a Positive Image of the Organisation
Relaxation and De-stressing the voice
Resonance & Vocal Projection
Vocal Pitch and Variety
The Voice Clinic is a market leader in effective communication skills training and programmes to improve pronunciation, public speaking and business presentation. Become the Best Dynamic Confident Speaker by getting professional voice and speech.
English language training, individual executive coaching and more. We have branches operating in Johannesburg, Pretoria, Cape Town, Durban & also provide Zoom, Skype & eLearning (Online) Training courses.
Customer Service training is offered by Eruditio. We provide quality skills development training and, enterprise and supplier development solutions by partnering with corporate companies across South Africa.
The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence. Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture.
The Customer Service excellence training enables delegates to become more professional in all aspects of customer interaction and servicing.
The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
Call Centre Services course is offered by Perfect Choice Training. We offer our services Nationwide as well as Sub- Saharan Africa by our experienced instructors who bring with them the knowledge and working background necessary to train your staff.
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