Group Telepersonality Program (Price Per Delegate) course is offered by The Voice Clinic.
DurationCourse Content:
Answer Calls Promptly
Speak Clearly
Improve Accent & Pronunciation
Handle Irate Callers Efficiently
Provide Customer Service Excellence
Have a Confident Vocal Image
Sound Enthusiastic
Project a Positive Image of the Organisation
Relaxation and De-stressing the voice
Resonance & Vocal Projection
Vocal Pitch and Variety
The Voice Clinic is a market leader in effective communication skills training and programmes to improve pronunciation, public speaking and business presentation. Become the Best Dynamic Confident Speaker by getting professional voice and speech.
English language training, individual executive coaching and more. We have branches operating in Johannesburg, Pretoria, Cape Town, Durban & also provide Zoom, Skype & eLearning (Online) Training courses.
This qualification is intended for persons who already work as Call Centre and/or Business Process Outsourcing agents or who wish to join the Call Centre and/or Business Process Outsourcing industry.
Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
This workshop will benefit anyone keen on projecting a professional image at the workplace. Interactive methodologies such as role-plays and case studies will be employed to provide participants with opportunities for skills practice.
The broad aim of this course is to introduce participants to key knowledge, attitudes and skills pertaining to Service Excellence and Quality in the work environment.
Call Centre course is offered by Rich Skills Training Center. Rich Skills Training Centre concentrates on providing high quality Education, Training and Skills Development at lower Prices to ensure affordability by the youth and young adults of all races, gender and backgrounds.
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