Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
DurationGain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
Audience
This course will develop a structured approach to managing challenging calls and will help build your skills and confidence to manage these telephone calls to achieve better outcomes.
Connect with Us
Tailored Consultation
Reliable Delivery
Decades of Expertise
Award-Winning Service
Accredited Excellence
Extensive Course List
Cost-Effective Solutions
Long-Term Collaborations
Volume and Impact
Support Around the Clock
This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
Improve your communication skills by learning great customer service techniques for both in person and digital! This course will enormously benefit any employee which deals with customers directly. It's so easy, just pay for your course online and start training!
Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care
Customer Care course is offered by ELGee Training. ELGee Training provides up-to-date and current information for your workforce based on the requirements of the regulating authorities.
This course is designed for those who are currently working or would like to work within the health and social care sector in a wide range of job roles. It will provide you with the knowledge to answer a series of questions leading to a Level 2 Accredited Qualification.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore