Handling Challenging Calls

This apprenticeship has been designed to showcase how the apprentices actions will influence the customer experience and their satisfaction with your organisation. Apprentices will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when deliveri...

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer com...

An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.

Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.