Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
DurationGain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
Audience
This course will develop a structured approach to managing challenging calls and will help build your skills and confidence to manage these telephone calls to achieve better outcomes.
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