Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
DurationGain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
Audience
This course will develop a structured approach to managing challenging calls and will help build your skills and confidence to manage these telephone calls to achieve better outcomes.
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Our customer service course is designed for anyone who works in customer service with internal and external customers. We will work with them to improve their face-to-face customer service and telephone and email skills, to ensure each customer has the best possible experience every time they make ...
The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
Elevate your customer-oriented approach with our customer service training courses in devon and cornwall. The qnuk level 2 award in principles of customer service is designed for individuals entering employment and aiming to excel in customer-facing roles.
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