We deliver on promises, on time, within budget, every time
DurationHandling Challenging Phone Calls
About Us
Our unique approach
We are an honest ethical company that improves knowledge and behavior through learning. As a family business, we deliver a very personal service and work hard at building long term relationships with both clients and trainers.
Enquire
Speak to one of our highly experienced training recruiters
Consult
We source the perfect trainer with matching skill set and industry experience
Deliver
We deliver on promises, on time, within budget, every time
Why choose Capital Training
Successfully designing and delivering a comprehensive range of courses for over 30 years
Over 30 years experience in the Industry
Award winning service
Accredited by the Learning and Performance Institute
UK and Worldwide coverage
Over 1000 training courses on offer
A very cost effective service
Trusted to deliver training for all the major Learning and development companies in the UK
Many of our clients have worked with us for over 20 years
Over 5000 courses delivered last year
12000+ delegates trained last year
24 hour ’emergency’ phone line for customer and trainer support
Our Unique Approach
We are an honest ethical company that improves knowledge and behavior through learning. As a family business, we deliver a very personal service and work hard at building long term relationships with both clients and trainers.
Why choose Capital Training
Successfully designing and delivering a comprehensive range of courses for over 30 years
Over 30 years experience in the Industry
Award winning service
Accredited by the Learning and Performance Institute
UK and Worldwide coverage
Over 1000 training courses on offer
A very cost effective service
Trusted to deliver training for all the major Learning and development companies in the UK
Many of our clients have worked with us for over 20 years
Over 5000 courses delivered last year
12000+ delegates trained last year
24 hour ’emergency’ phone line for customer and trainer support
This apprenticeship standard will equip apprentices with excellent customer service skills that are assets to many job roles across a number of industries such as retail, call centres, financial services, retail, hospitality and leisure.
You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
World host customer service training course on the lisburn road, belfast, 16th and 23rd september.
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales...
Delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.
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