We deliver on promises, on time, within budget, every time
DurationHandling Challenging Phone Calls
About Us
Our unique approach
We are an honest ethical company that improves knowledge and behavior through learning. As a family business, we deliver a very personal service and work hard at building long term relationships with both clients and trainers.
Enquire
Speak to one of our highly experienced training recruiters
Consult
We source the perfect trainer with matching skill set and industry experience
Deliver
We deliver on promises, on time, within budget, every time
Why choose Capital Training
Successfully designing and delivering a comprehensive range of courses for over 30 years
Over 30 years experience in the Industry
Award winning service
Accredited by the Learning and Performance Institute
UK and Worldwide coverage
Over 1000 training courses on offer
A very cost effective service
Trusted to deliver training for all the major Learning and development companies in the UK
Many of our clients have worked with us for over 20 years
Over 5000 courses delivered last year
12000+ delegates trained last year
24 hour ’emergency’ phone line for customer and trainer support
Our Unique Approach
We are an honest ethical company that improves knowledge and behavior through learning. As a family business, we deliver a very personal service and work hard at building long term relationships with both clients and trainers.
Why choose Capital Training
Successfully designing and delivering a comprehensive range of courses for over 30 years
Over 30 years experience in the Industry
Award winning service
Accredited by the Learning and Performance Institute
UK and Worldwide coverage
Over 1000 training courses on offer
A very cost effective service
Trusted to deliver training for all the major Learning and development companies in the UK
Many of our clients have worked with us for over 20 years
Over 5000 courses delivered last year
12000+ delegates trained last year
24 hour ’emergency’ phone line for customer and trainer support
Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
We deliver on promises, on time, within budget, every time
This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control.
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