Customers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape and platform.
DurationCustomers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape, platform (online and face to face and method of communication have also evolved.
As such, this course aims to develop a customer centric mindset among participants and to encourage a continuous learning culture in service enhancement.
Learning Outcomes:
When you're trying to build and maintain a positive, productive workforce, training is one of the linchpins to successful results. And when it comes to employee training, you need to look no further than IPA-Institute of Professional Advancement.
IPA, Malaysia’s premier training provider since 1991 specializes in easy-to-access and convenient training programs tailor-made to suit your needs and interests, and our hands-on approach to training means that our programs are actionable, practical and easily adopted and adapted by your employees!
Excellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”.
"Customer Service is the No.1 competitive advantage of companies today. Whether it is a business, a professional practice, a healthcare facility, a government agency and any organization, success comes by looking after their customers. Quality alone is not enough. Excellence In Customer Service is ...
''The world will know the excellence of an organization through only one thing: the excellence of customer service'' - Alang- Excellence in an organization is usually measured by one thing - customer service.
There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office.
This professional phone skills course from pd training teaches you on how to represent your organization in a clear, friendly yet professional way. Remember, excellent customer service is an important ingredient to the success of any organization.
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