Customers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape and platform.
DurationCustomers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape, platform (online and face to face and method of communication have also evolved.
As such, this course aims to develop a customer centric mindset among participants and to encourage a continuous learning culture in service enhancement.
Learning Outcomes:
When you're trying to build and maintain a positive, productive workforce, training is one of the linchpins to successful results. And when it comes to employee training, you need to look no further than IPA-Institute of Professional Advancement.
IPA, Malaysia’s premier training provider since 1991 specializes in easy-to-access and convenient training programs tailor-made to suit your needs and interests, and our hands-on approach to training means that our programs are actionable, practical and easily adopted and adapted by your employees!
Customer Service course is offered by Jas Training and Consultancy. Management Consultancy specializing in Human Resource Management viz Recruitment, Training, Consulting Areas, Industrial Relations and Food Safety related services.
Our customer satisfaction training seminars demonstrate practical ways you can hold on to your valuable customer base and win repeat business. These customer service training courses also show you how to measure your organization’s ability to meet and exceed customer expectations.
The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
Excellent Customer Service Skills workshop is offered by ITS Management Sdn. Bhd. (ITS Learning Center). ITS Management Sdn. Bhd. (formerly known as ITS Learning Center) is a professional training institute that gained multiple approvals from Malaysian Government Agencies.
The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.
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