Handling Difficult Customers Customer 1st Mindset

Customers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape, platform (online and face to face and method of communication have also evolved.

As such, this course aims to develop a customer centric mindset among participants and to encourage a continuous learning culture in service enhancement.

Learning Outcomes:

• Identify with company’s current customer service image.
• Display new techniques to handle complaints in current situations.
• Show professionalism and tact when engaging with customers.
• Describe customer handlings techniques to teams and colleagues.
• Practice a customer centric culture at work place.