Customers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape and platform.
DurationCustomers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape, platform (online and face to face and method of communication have also evolved.
As such, this course aims to develop a customer centric mindset among participants and to encourage a continuous learning culture in service enhancement.
Learning Outcomes:
When you're trying to build and maintain a positive, productive workforce, training is one of the linchpins to successful results. And when it comes to employee training, you need to look no further than IPA-Institute of Professional Advancement.
IPA, Malaysia’s premier training provider since 1991 specializes in easy-to-access and convenient training programs tailor-made to suit your needs and interests, and our hands-on approach to training means that our programs are actionable, practical and easily adopted and adapted by your employees!
There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office.
Excellent Customer Service course is offered by AMC (Asia Masters Center). From the training side, AMC have the ability to study and understand the market demand, put a plan and training solution fit the organization’s need to solve an administrative and financial issues.
Customer Service Excellence training is offered by FMM Institute. FMM Institute believes in lifelong learning. The range of Certificate programmes offered provides the opportunity for working personnel to gain qualifications to upgrade themselves for career advancements.
Telephone Skills training is offered by Via Commerce. Via Commerce Sdn. Bhd. was incorporated in 2002 by a group of professionals from various backgrounds.
Telephone Skills training is offered by Ascot Academy. Ascot’s Short Course Training Programme can also be customized and tailor-made to the specific requirement of any hospitality and service related establishments.
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