Nobody enjoys a difficult conversation but in business sometimes these conversations are necessary. The trick is having everything you need to conduct them in a smooth and professional manner. This practical straight-talking session is a must for any leader.
DurationAt a glance
Nobody enjoys a difficult conversation but in business sometimes these conversations are necessary. The trick is having everything you need to conduct them in a smooth and professional manner. This practical straight-talking session is a must for any leader.
The difference it makes
Using real-world scenarios you will learn to recognise and take responsibility for your leadership role and the need for that to include having difficult conversations. You will understand how to plan, deliver and prepare for the outcome of your difficult conversation. You will get the opportunity to rehearse in a safe environment and hone your emotional intelligence skills.
The types of things we cover
Working with your real-world conversations and messages
Planning for success
Understanding and empathising with your audience
Delivering quality communication every time
Keeping your communication on track
Preparing for what comes after your difficult conversation.
Equip your leaders, line managers, communicators, and changemakers to deliver successfully. Give them the skills and support they need to deliver your organisation’s goals.
Why you need us
You know your organisation and its unique challenges. And with 30 years’ experience, we know how to help you deliver against those challenges; by better harnessing the power of your greatest asset: your people.
We help you improve your end-to-end employee experience so your colleagues start thinking, engaging, and acting differently.
From better understanding what matters most to your people, uncovering gaps or inconsistencies, to defining the benchmarks of excellence. Our tailored solutions bring about lasting behavioural and cultural shifts that boost productivity and drive results.
We can help when you need to:
Improve employee engagement.
Better attract and retain top talent.
Reduce absence, accidents, and complaints.
Embed an inclusive culture of belonging.
Align everyone with your Big Picture vision, purpose, strategy or change programme.
Get participants involved and enthused about your next big event with outstanding facilitators and interactive conferencing.
Maximise and measure retention of your key messages and ensure your colleagues act upon them.
Upskill the engagement skills of your leaders, managers, communicators, and changemakers.
Develop and coach high performing leaders and teams.
Improve your customer experience, productivity, and results.
Our focus is to work with Directors and L&D /Training managers to find out the organisation's learning needs for their management training, as well as training courses for employees.
This London-based conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day-to-day niggles and disagreements of everyday working life.
We deliver courses to specialist teams, including PhD and postdoctoral researchers, to develop your skills, competence and confidence.
Anyone who interacts with people on a face-to-face basis, where possible conflict can occur. Unresolved conflict impacts on everyone’s performance, morale and well-being and it is vital to resolve it effectively.
This course covers the theoretical aspects of conflict resolution and de-escalation in the workplace. It equips learners to understand common causes and the different stages of conflict, the legal use of force in the workplace and the importance of accurate reporting. Learners are given the skills ...
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