This course will help you influence outcomes and create cooperation through diplomatic and tactful communication.
How to Communicate with Diplomacy and Tact
You'll gain dexterity and grace in dealing with new or trying situations.
About
This course will help you influence outcomes and create cooperation through diplomatic and tactful communication.
You’ll realize that standing up for yourself, when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication.
Diplomatic communication skills not only improve your professional image; they just make people like you!
Objectives:
Display a positive attitude and professional image.
Increase trust, credibility, and respect through words and actions.
Speak confidently, diplomatically, and tactfully in difficult situations.
Build rapport and strengthen relationships.
Use emotional controls to sustain success.
What You’ll Learn
Develop flexibility in your communication style and assess the intent of your messages against the outcomes. Learn to control your “hot buttons” and respond instead of reacting, maintain composure when criticized. Avoid conflict by staying calm and poised under pressure.
Why You Want To Learn It
You'll gain dexterity and grace in dealing with new or trying situations. You’ll recognize how you come across to others, learn to speak honestly and confidently, manage your emotions, give and receive criticism constructively, and present yourself as strong – but not intimidating. Most importantly, you’ll discover how to communicate in a manner that does not offend or create conflict.
How It Will Help You
This course sheds new light on your communication strengths and weaknesses. You’ll learn to disagree in an agreeable manner. Addressing difficult situations assertively and diplomatically, builds your image as a strong, fair-minded leader.
Competencies
Communication: Practices active listening supported with relevant oral and written information.
Interpersonal Skills: Consistently builds strong, long-term relationships both inside and outside the organization.
Influence: Consistently directs situations and inspires mutual commitment and an all-win outcome.
Performance Change Pathway™
The Dale Carnegie experience engages learners from the initial contact through follow-up and support to reinforce key behaviors. Our methodology supports the development of skills and habits needed to sustain performance change.
We believe that the emotional shift is as important as the behavior shift. That’s why our Performance Change Pathway™ shows our deliberate approach to create training programs that drive improved performance.
Dale Carnegie’s Performance Change Pathway™ encompasses five key components: Input, Awareness, Experience, Sustainment, and Output.
We know that these components are essential to the design and delivery of our programs. They formulate a continuous learning path for participants to drive organizational results.
Consider This Your Transformation Toolkit
Our process is designed to get to the heart of what your organization needs, and to develop custom solutions grounded in the Dale Carnegie training techniques. We follow a 5-step process, centered on workforce training.
All managers need to develop and use a range of communication strategies to ensure that they get real engagement from their staff and can manage the expectations of their customers.
The 5-day Business Communications Skills diploma course will help you improve your writing skills and ability to communicate effectively in professional settings.
This course is aimed at anyone who needs to communicate, whether internally or externally. It develops the skills and the confidence to assert your opinions and proposals in a way that is accepted by the listener.
The courses and additional support aim to enhance the skills of individuals to make them better managers and great leaders and as a result enable them to maximise their personal potential and increase their contribution and value to their companies.? Positive Perspective is accredited by the I...
Record Keeping and cSkills Course Is Offered By Aintree Training Limited
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy