This workshop is for anyone who finds themselves responsible for working with conflict, managing it and resolving it in the workplace.
DurationIs It For Me?
Are you a team leader, facilitator, manager or project manager? Are you responsible for managing the conflict that arises between people at work? This workshop is for anyone who finds themselves responsible for working with conflict, managing it and resolving it in the workplace.
Summary
This one day workshop will explore why conflict arises, why it isn’t necessarily a bad thing and how to manoeuvre people through conflict and towards resolution.
With workplace pressures rising, resources often decreasing and priorities differing between individuals and departments, conflict can easily start to occur.
This workshop explores practical strategies for both managing and resolving conflict at work.
What Will I Learn?
This Introductory Workshop Runs For 1 Day And Covers The Following Topics:
• Why does conflict occur?
• Turning conflict into positive outcomes
• Understanding different communication styles
• Recognising roles in the Karpman ‘Drama Triangle’
• Approaches to managing conflict
• Challenging conversations
• Reaching resolution
Format
All our workshops are interactive and participatory. In this conflict workshop we will use the following methodologies:
• presentation by facilitator
• discussion
• simulated conversations
• group work
• questionnaire to identify preferred communication and conflict management modes
• paired practice
• individual reflection
• action planning
Why Us
Looking for a partner to work with to develop both your people and your organisation, can be mind-boggling.
When You Choose To Work With Skills To Go You Can Be Confident In Knowing We Are:
A three times award-winning business, recognised for our contributions to people development and business growth.
Experienced leadership and management training professionals who sign up to and practice the highest industry standards as set out by the CIPD.
An established business that’s been trading for over 20 years, we‘ve got LOADS of experience in a wide variety of industries and sectors.
A trusted business that has been selected numerous times to be a ‘preferred partner’ in the delivery of long-term training programmes.
A small company that can offer flexible and affordable solutions for you.
Our Team
Miranda Jenkins
Driven by the belief that we can achieve our career goals and ambitions if we are supported in the right way, Miranda has been designing and delivering powerful learning programmes for over 20 years.
She heads up the Skills to Go team. For managers working in organisations Miranda builds confidence and abilities to step up performance, often resulting in promotion or new opportunities.
Skills to Go Associates
By bringing a talented team of associates together, Skills to Go Ltd is now a strong regional player in learning and development – delivering management programmes across the south-west of England and beyond, and delivering leadership courses in European countries.
Each associate is hand-picked for their exceptional ability to facilitate learning and support participants in their development journey.
This training course is aimed at anyone who has not received any formal tuition on how to handle difficult people and scenarios or those in need of a refresher on how to diffuse and manage potential conflict through effective conflict management.
Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints.
Welcome to Your Optimum Life, I am Caroline Butcher Trainer and Master Practitioner of Neuro Linguistic Programming (NLP) and Hypnotherapy, Master Practitioner in Time-Line Therapy, and Coaching for personal and business.
This one-day seminar is for people who wish to increase their effectiveness in dealing with conflict situations.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
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