HR Support, Apprenticeship

As the business landscape continues to evolve and adapt, the role of Human Resources has become increasingly vital in shaping the success of organisations.

If you are a motivated individual with a passion for people and a desire to contribute to the strategic growth of a company, then embarking on an HR Support Apprenticeship can be a rewarding and fulfilling career choice.

This apprenticeship will equip you with the skills and knowledge necessary to thrive in this dynamic field. You will develop a comprehensive understanding of HR functions, policies, and practices while supporting the HR team in their mission to cultivate a positive work environment, attract top talent, and optimise employee performance.

An apprenticeship in Human Resources is an excellent starting point for anyone interested in pursuing a career in this field. It provides a unique opportunity to acquire industry-specific qualifications and valuable hands-on experience while earning a salary.

You’ll have the chance to work closely with experienced professionals in the HR industry, meaning you’ll gain practical skills that make you highly employable and give you a head start in your career.

When you study with us you will automatically join our Business Career Excellence Hub, which is endorsed by leading employers who are actively involved throughout your whole training programme.

Through guest lectures, company visits, work experience and recruitment events, you will have unrivalled access to potential employers – that means invaluable industry insight and numerous networking opportunities.

You’ll study in purpose-built classrooms, designed to enhance your learning experience, and you’ll benefit from a wide range of facilities including our new boardroom and business suite.

Your mentors will be experienced tutors and assessors who have worked in reputable firms and run their own businesses. They will guide you through your study programme and placement, and ensure you’re fully prepared for your next steps after college.

What Does This Course Invole

Your work is likely to include handling day-to-day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.

You will typically take ownership for providing advice to managers on a wide range of HR issues, using company policy and current law, and giving compliance guidance to avoid errors that could expose the organisation to employment tribunals or legal risk.

As part of this apprenticeship, you can also gain a CIPD Level 3 Certificate in People Practice - it will also include a CIPD membership fee of £178 which is payable by either yourself or your employer.

Skills an apprentice will learn:

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice, and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, and standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

• Problem-Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions.

• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media e.g. phone, face-to-face, email, and internet.

• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results.

• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role.

• Managing HR Information: Maintains required HR records as part of services delivered.

• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Assessment Method

The end-point assessment will consist of two main components - a consultative project of approximately 3,000 words, and a professional discussion that will explore specific skills and behaviours.

Future Opportunties

Your next step could be the HR Consultant/Manager Apprenticeship at Level 5. You could also apply for the BA (Hons) in Business Management and Sustainability at University Centre Weston.

Entry Requirements

You will need five GCSEs at grade 9-4, or a Level 2 qualification. To be an apprentice, you will need to find a suitable employer.