Human Resources Management

Introduction:

This course presents a systematic approach to human resources management in the hospitality industry. Students will analyse contemporary issues and practices in the field of human resources management.

Areas covered include employee supervision, leadership and management, training and development of employees as well as managing technology in the hospitality industry.

What will I learn?

• Developing effective managerial skills, staff employment and training.

• Effective communication, time management techniques, manage conflict and change.

• Leadership and Management in the hospitality industry, including communication, high performance teams, diversity, managing organisational change, and strategic career planning.

• Learn how to develop, conduct, and evaluate one-on-one and group training, and how to implement effective instructional design techniques and processes.

• Basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality.

• Systematic approach to human resources management in the hospitality industry.