IATA Cabin Crew Diploma(Harvard Leadership & Management)

A world-class leadership and management diploma. This training program combines iata’s trusted airline customer service course or airline cabin crew course with harvard managementor (hmm), a state-of-the-art media-rich training platform furnished by harvard business faculty, global business leaders, and practitioners in the field of leadership development. 

Requirements
To enroll in the course, students are required to have a minimum of:

• SPM/ UEC or Equivalent.
• 2 Credits.
• Trial Examination/ Forecast results.
• Minimum Height:
• 157 cm (female).
• 165cm (male).

IATA was Founded in Havana, Cuba on 19 April 1945, the International Air Transport Association (IATA) is the trade association for the world’s airlines, representing about 82% of total air traffic. They support various aviation activities and help formulating industry policies on aviation issues.

About Harvard ManageMentor HMM
Harvard ManageMentor is the premier on-demand learning and performance support resources for leadership and management skills development. Fueled by the latest thinking and proven practices from Harvard Business Publishing’s world-class experts, this training program delivers critical leadership and management skills when you need them most.

IATA Modules

• The Airline Industry Today.
• Better Standard of Customer Service.
• New Trends in Customer Service.
• Customer Perception.
• Customer Contact Techniques.
• Social Styles and Tact.
• Dealing with Complaints.
• Managing Stress and Pressure

Harvard Modules
To claim your Leadership & Management Diploma, you must successfully complete both the eligible IATA course and a minimum of 10 HMM modules, you may study as many additional HMM modules as you wish.

• Coaching.
• Customer Focus.
• Decision Making.
• Ethics at Work.
• Goal Setting.
• Innovation and Creativity.
• Leading People.
• Strategic Thinking.
• Stress Management.
• Time Management.
• Budgeting.
• Business Plan Development.
• Career Management.
• Change Management.
• Crisis Management.
• Delegating.
• Developing Employees.
• Difficult Interactions.
• Marketing Essentials.
• Negotiating.
• Presentation Skills.
• Team Creation.
• Team Management.
• Writing Skills.

Communication Skills

• English Communication.
• Public Speaking.
• Presentation Skills.

Style and Image

• Etiquette and Deportment.
• Skin Care and Hygiene.
• Professional Make-up and Hair Makeover.
• Cabin Crew Healthy Living/Lifestyles.