Interview Skills (Competency and Behaviorial Based)

The training is a key program as the success of an organization lies in the productivity of their manpower. While interviewing an eligible candidate or appraising a current staff, it is necessary for professionals to be well acquainted with appropriate interviewing questions. 

We take the participants through the process of identifying the core competencies to conducting the interview. Participants conduct mock interviews and each participant is given feedback by the trainer and the participants on his/her performance in this training.

Today's job market has become very competitive. As a representative of the organization, how do professionals portray and choose the most suitable candidate for a job? We understand that this is not an easy task. Hence our training program was developed to enable the participants to develop this critical skill. A couple of years ago we had excessive demand but low supply of qualified man power; today the situation is reversed.

By the end of the program, delegate would be able to:

• Write a systematic competency based JD
• Understand the Selection System and how it works
• Understand types of interviewing methods
• Develop Behavioral Based Questions using the STAR Technique
• Use probing during interview sessions
• Use various types of assessment tools
• Conducting a systematic well planned Interview session
• Evaluate the Interview based on standard criteria
• Understand the use of  KYKO behavioural assessment

Course Benefits

• Participants become a professional interviewer
• Participants are able to recruit good quality candidates
• Participants will be able to incorporate various types of new techniques into the interviewing and recruitment session
• Organizations will be able to have workforce with the right attitude and good working skills
• The interviewing process can be more organized and well planned

Who Must Attend

• HR professionals, recruiters, development practitioners and line managers, and anyone who would like to conduct interviews more effective 

Part 1: Overview & pre-selection

• Overview of Talent Management & Talent Pool
• Competency Based Job Description
• Understanding job expectation and needs
• Understanding competencies
• Activity 1: Mock Interview 1

Part 2: Competency based interview process

• The Competency-based (Behavioral) Interview
• MDEC Competencies
• Strategic Agility
• Analytical Insight
• Impact & Influence
• Driving Excellence
• Driving Innovation & Creativity
• Self-Initiative
• Service Orientation
• Teamwork & Collaboration
• Developing Others
• Mapping MDEC Competencies with relevant Behavioural, and Situational Questions
• STAR Techniques
• Activity 2: Practical Exercise

Part 3: Interview preparation

• Types of interviews
• Face to Face Interviews
• Panel Interviews
• Phone Interviews
• Digital Interviews
• Marketing Job Opportunities Sessions
• The Interview Guide
• Preparing Competency Based Evaluation Form
• Using the Guide for Effective Note Taking
• Body Language Guide
• Time Management during Interview
• Activity 3: Video & Group Discussions

Part 4: Conducting the interview

• Do’s and Don’ts in Interviews
• Opening the Interview
• Pacing the Interview
• Building and Maintaining Rapport
• Techniques for Maintaining Candidate Self-Esteem
• Asking the Right Questions
• Collecting Details
• Follow-Up Probes
• Closing the Interview
• Activity 4: Mock Interview 2

Part 5: Evaluating the interview

• KYKO Five Dimensional Integrated Model of Personality Individual Assessment
• Evaluating the Interview
• Identifying Suitable Candidate
• Determining Who Gets the Job
• Activity 5: Practical Session

Part 6:  Probing Techniques

• Uncovering Skills of Probing
• Why are you probing?
• Three things to uncover through probing
• Qualifying answers in SMART format
• Acticity 6: Mock Interview 3

Methodology

• Stimulating Lecture
• Dynamic Group discussions
• Reflection on current problems
• Mock interview sessions
• Practical Sessions