This 3-day course provides participants with a solid knowledge of the fundamentals of ISO/IEC 20000, the worldwide standard specifically aimed at IT Service Management. It describes an inter-grated set of management processes for the effective delivery of services to the business and its customers.
DurationThis 3-day course provides participants with a solid knowledge of the fundamentals of ISO/IEC 20000, the worldwide standard specifically aimed at IT Service Management. It describes an inter-grated set of management processes for the effective delivery of services to the business and its customers.
ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL. ISO/ IEC 20000 provides the only formal method to prove that an organisation’s processes are “ITIL compliant”, through formal, independent audit by registered certification organisations.
ALC is a leading provider of quality IT training for business and government, in New Zealand since 1995. Our focus is on best-practice methods and frameworks that help ensure you get the most out of your investment in IT.
Our courses are held regularly throughout New Zealand, Australia, and South-East Asia. More than 48,000 people have trained with ALC.
We are a team of dedicated and capable people who care about what we do. We give it single-minded focus. We offer commitment, professionalism and enthusiasm.
This qualification is aimed at practitioners, managers, and consultants involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.
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