ALC Training

This 3-day course provides participants with a solid knowledge of the fundamentals of ISO/IEC 20000, the worldwide standard specifically aimed at IT Service Management. It describes an inter-grated set of management processes for the effective delivery of services to the business and its customers...

Lean Six Sigma is a pragmatic approach, which emphasises the critical importance of focusing on delivering what the customer wants. To achieve this Lean Six Sigma participants will learn how to engage with the customer and utilising the Lean Six Sigma skill set produce a much-improved to-be process...

Business Analysis skills are increasingly in demand as organisations grapple with the need to ensure better return on project investment.

This Foundation/Practitioner course on Organisational Change Management is based on the Change Management Body of Knowledge as defined by the Change Management Institute (CMI), an independent, global professional association of change managers.

ALC’s Professional Scrum Master course is based on the syllabus as set down by Scrum.org, the international curator of the Scrum Agile process. The course covers Scrum fundamentals and key principles, including the framework, mechanics and roles of Scrum.