IT Business Relationship Manager

Description

This online course will prepare you for the exam leading to the IT Business Relationship Manager (IT-BRM®) Certification.

In today’s high-tech digital world, businesses are experiencing an unprecedented rate of change. At the centre of it all is IT. Within IT, Business Relationship Management

Learning Outcomes

• Understand the purpose, objectives and challenges of implanting a BRM practice

• Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units

• Understand the Integrated Business Relationship Management Framework (iBRMF) and critical skills, tools, business and operational metrics for each phase

• Understand how to increase business relationship maturity based on where you are today and how the BRM role matures as the BRM practice becomes more entrenched in the organisation’s DNA

• Understand the value of BRM planning and creation tools such as voice of customer (VoC), critical to quality (CTQ), the Kano model, value stream mapping, SIPOC, Gemba walk, capability roadmapping and gathering business requirements

• Learn how to perform a value-based project assessment

• Understand the role of the IT Business Relationship Manager in Organisational Change Management

processes and the specific role of the Business Relationship Manager (BRM) play a critical role in achieving successful business results.

Who should attend

• Individuals involved in strategic development, marketing, business analysis, business case development, planning transition, or business process design

• A BRM can come from a range of IT-focused backgrounds such as senior project managers, senior IT service portfolio managers, business analysts, or anyone who has managed an IT service provider organisation

• Anyone interested in maximising business value (Business Relationship Managers or those in similar roles, Quality Managers and Service Level Managers)