Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
Description
This online course will prepare you for the exam leading to the IT Business Relationship Manager (IT-BRM®) Certification.
In today’s high-tech digital world, businesses are experiencing an unprecedented rate of change. At the centre of it all is IT. Within IT, Business Relationship Management
Learning Outcomes
Understand the purpose, objectives and challenges of implanting a BRM practice
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
Understand the Integrated Business Relationship Management Framework (iBRMF) and critical skills, tools, business and operational metrics for each phase
Understand how to increase business relationship maturity based on where you are today and how the BRM role matures as the BRM practice becomes more entrenched in the organisation’s DNA
Understand the value of BRM planning and creation tools such as voice of customer (VoC), critical to quality (CTQ), the Kano model, value stream mapping, SIPOC, Gemba walk, capability roadmapping and gathering business requirements
Learn how to perform a value-based project assessment
Understand the role of the IT Business Relationship Manager in Organisational Change Management
processes and the specific role of the Business Relationship Manager (BRM) play a critical role in achieving successful business results.
Who should attend
Individuals involved in strategic development, marketing, business analysis, business case development, planning transition, or business process design
A BRM can come from a range of IT-focused backgrounds such as senior project managers, senior IT service portfolio managers, business analysts, or anyone who has managed an IT service provider organisation
Anyone interested in maximising business value (Business Relationship Managers or those in similar roles, Quality Managers and Service Level Managers)
ITSM Hub is an Australian-based ITSM provider offering 360 solutions in training, consulting, and contractor services. With 20 + years within the Australian market and a global partner network we bring best practice solutions to you.
Specialising in the ITIL® service management framework and related service management standards, frameworks, and disciplines. We deliver flexible learning and certification course options.
Self-paced online, virtual classroom and on-site training facilitated by our expert instructors. Know how with best practice methodologies and frameworks that deliver real business results.
Our consultation services do smart smarter with strategic mentoring, customised workshops and best practice process improvements. Our consultants are specially trained to adapt, adopt and utilise various best practice frameworks to fit your company’s unique situation.
We offer a full lifecycle of solutions starting with assessments, strategic guidance and planning along with implementation and continuous improvement coaching.
ITSM Hub place experienced professionals with clients who are requiring assistance on projects, tender or bid writing or on a long-term basis. Our contractors offer flexible staffing services to alleviate business interruption with reliable and trusted support.
Our ITSM and BA experts are available for short- or long-term placements and have experience from diverse industries across private and government sectors.
All ITSM Hub services are success driven and enabled by our strong network of globally recognised experts. Our trainers, consultants and contractors are leaders in their field with a diverse and high-level of experience, so our clients can expect value every time.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
Develop the tools to put your customers at the centre of all you do with training on how to build positive experiences and increase brand loyalty.
Sales And Customer Service training is offered by Drake Training. Drake Training and our partners provide customized training covering the full suite of Microsoft Desktop Applications at Foundations, Intermediate and Advanced Levels.
elephone sales are a highly effective and efficient medium of selling when done the correct way. You can close many deals by calling the right people, and even more if you have the proper telephone skills training in Brisbane.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy