IT Business Relationship Manager

by ITSM Hub Claim Listing

Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units

$1295

Contact the Institutes

Fill this form

Advertisement

ITSM Hub Logo

img Duration

Please Enquire

Course Details

Description

This online course will prepare you for the exam leading to the IT Business Relationship Manager (IT-BRM®) Certification.

In today’s high-tech digital world, businesses are experiencing an unprecedented rate of change. At the centre of it all is IT. Within IT, Business Relationship Management

 

Learning Outcomes

  • Understand the purpose, objectives and challenges of implanting a BRM practice

  • Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units

  • Understand the Integrated Business Relationship Management Framework (iBRMF) and critical skills, tools, business and operational metrics for each phase

  • Understand how to increase business relationship maturity based on where you are today and how the BRM role matures as the BRM practice becomes more entrenched in the organisation’s DNA

  • Understand the value of BRM planning and creation tools such as voice of customer (VoC), critical to quality (CTQ), the Kano model, value stream mapping, SIPOC, Gemba walk, capability roadmapping and gathering business requirements

  • Learn how to perform a value-based project assessment

  • Understand the role of the IT Business Relationship Manager in Organisational Change Management

processes and the specific role of the Business Relationship Manager (BRM) play a critical role in achieving successful business results.

 

Who should attend

  • Individuals involved in strategic development, marketing, business analysis, business case development, planning transition, or business process design

  • A BRM can come from a range of IT-focused backgrounds such as senior project managers, senior IT service portfolio managers, business analysts, or anyone who has managed an IT service provider organisation

  • Anyone interested in maximising business value (Business Relationship Managers or those in similar roles, Quality Managers and Service Level Managers)

  • Sydney CBD Branch

    Level 57, MLC Centre, 19-29 Martin Place, Sydney CBD, Sydney
  • Brisbane CBD Branch

    10 Eagle Street, Brisbane CBD, Brisbane
  • Melbourne CBD Branch

    101 Collins Street, Melbourne CBD, Melbourne
  • Barton Branch

    18 National Circuit, Barton, Canberra
  • Perth CBD Branch

    125 St Georges Terrace, Perth CBD, Perth
  • Adelaide City Centre Branch

    91 King William Street, Adelaide City Centre, Adelaide

Check out more Customer Service courses in Australia

Australian Centre for Education and Training Logo

Managing Quality Customer Service

Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.

by Australian Centre for Education and Training [Claim Listing ]
Ab2 Institute of Accounting Logo

Customer Centric Mindset

Develop the tools to put your customers at the centre of all you do with training on how to build positive experiences and increase brand loyalty.

by Ab2 Institute of Accounting [Claim Listing ]
Drake Training Logo

Sales And Customer Service

Sales And Customer Service training is offered by Drake Training. Drake Training and our partners provide customized training covering the full suite of Microsoft Desktop Applications at Foundations, Intermediate and Advanced Levels.

by Drake Training [Claim Listing ]
CX Training Logo

Telephone Skills Training (Brisbane)

elephone sales are a highly effective and efficient medium of selling when done the correct way. You can close many deals by calling the right people, and even more if you have the proper telephone skills training in Brisbane.

by CX Training [Claim Listing ]
PD Training (Australia) Logo

Customer Service Training Course

In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...

by PD Training (Australia) [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy