Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
DurationDescription
This online course will prepare you for the exam leading to the IT Business Relationship Manager (IT-BRM®) Certification.
In today’s high-tech digital world, businesses are experiencing an unprecedented rate of change. At the centre of it all is IT. Within IT, Business Relationship Management
Learning Outcomes
Understand the purpose, objectives and challenges of implanting a BRM practice
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
Understand the Integrated Business Relationship Management Framework (iBRMF) and critical skills, tools, business and operational metrics for each phase
Understand how to increase business relationship maturity based on where you are today and how the BRM role matures as the BRM practice becomes more entrenched in the organisation’s DNA
Understand the value of BRM planning and creation tools such as voice of customer (VoC), critical to quality (CTQ), the Kano model, value stream mapping, SIPOC, Gemba walk, capability roadmapping and gathering business requirements
Learn how to perform a value-based project assessment
Understand the role of the IT Business Relationship Manager in Organisational Change Management
processes and the specific role of the Business Relationship Manager (BRM) play a critical role in achieving successful business results.
Who should attend
Individuals involved in strategic development, marketing, business analysis, business case development, planning transition, or business process design
A BRM can come from a range of IT-focused backgrounds such as senior project managers, senior IT service portfolio managers, business analysts, or anyone who has managed an IT service provider organisation
Anyone interested in maximising business value (Business Relationship Managers or those in similar roles, Quality Managers and Service Level Managers)
ITSM Hub is an Australian-based ITSM provider offering 360 solutions in training, consulting, and contractor services. With 20 + years within the Australian market and a global partner network we bring best practice solutions to you.
Specialising in the ITIL® service management framework and related service management standards, frameworks, and disciplines. We deliver flexible learning and certification course options.
Self-paced online, virtual classroom and on-site training facilitated by our expert instructors. Know how with best practice methodologies and frameworks that deliver real business results.
Our consultation services do smart smarter with strategic mentoring, customised workshops and best practice process improvements. Our consultants are specially trained to adapt, adopt and utilise various best practice frameworks to fit your company’s unique situation.
We offer a full lifecycle of solutions starting with assessments, strategic guidance and planning along with implementation and continuous improvement coaching.
ITSM Hub place experienced professionals with clients who are requiring assistance on projects, tender or bid writing or on a long-term basis. Our contractors offer flexible staffing services to alleviate business interruption with reliable and trusted support.
Our ITSM and BA experts are available for short- or long-term placements and have experience from diverse industries across private and government sectors.
All ITSM Hub services are success driven and enabled by our strong network of globally recognised experts. Our trainers, consultants and contractors are leaders in their field with a diverse and high-level of experience, so our clients can expect value every time.
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