This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices.
DurationLearn the foundations of IT service management and how they can benefit your organization. Certification exam voucher included!
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system.
The course will help students to understand:
Finding a classroom where you can accelerate your IT skills is easy. You can search courses at this site by date range, Guaranteed to Run, brands and topics. Best of all, you’ll get to interact face-to-face with expert instructors and your peers, in a comfortable, well-equipped training environment.
Training centre hours and amenities:
The Edmonton Training Centre opens at 8:00 AM. Classes begin promptly at 8:30 AM and conclude by 5:00 PM unless otherwise directed. Business casual attire is appropriate.
Morning and afternoon snacks, complimentary coffee, tea, and hot chocolate are provided daily. A comfortable breakroom and internet terminals are also available.
This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.
ITIL (Information Technology Infrastructure Library) is a set of IT best practices designed to align IT services with customer and business needs.
ITIL Foundation certification is globally recognized and highly demanded certification that not just helps individuals but is beneficial for IT enterprises too.
ITIL 4 will take you through a Service Value System which provides a holistic picture of what it really means to contribute to business value.
IT Chapter is qualified to deliver the entire schema of ITIL® 4 training, including certification courses and workshops. In addition, we can accommodate you in terms of language as we serve you in English and French!
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