The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.
It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation.
The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
Objectives
Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
The seven guiding principles of ITIL 4
ITIL service value system
The four dimensions of service management
The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail
Course Materials
Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to access your course material on, as you will need this for use in the evenings to help with knowledge retention and exam preparation.
Proof Of Identification
In order to be eligible to take the associated exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam.
Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.
Reasonable Adjustments Policy
The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. At least two weeks' notice will be required for processing this request.
Delegates failing to advise IT Training Solutions and provide evidence when requested, may not be allowed the additional support offered via the policy.
Target Audience
This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.
What's included
For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
Exam fees
Comprehensive course materials and exercises
Pre-course reading
Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in response to the business world's growing demand for flexible, high-quality training at an affordable price.
Our training is made to fit your requirements. The course schedule allows you to book a place on an existing course, whilst private training can be based on an existing course, or a number of lessons taken from several courses. We can also write bespoke courses for you based on your in-house systems or development program.
If you have an IT issue that you would like help with, one of our experienced IT professionals can visit in person or virtually and resolve the issue for you.
We can provide help with specific tasks, one off projects and we can also help with regular projects. We also provide desk-side support and floor walking.
The ITIL4® Foundation training course is the very latest 'Best Practice guidance for IT Service Management. It gives a broad understanding of the very latest concepts and terminology used in Service Management worldwide.
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT se...
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS),
SureSkills has a full program of ITIL training from Foundation to Expert. If you want to get certified in ITIL, we offer the best value and most comprehensive training schedule.
This is a comprehensive course where the students will be introduced to various aspects of ITIL certification and its sub-sections. Here, you will learn about the best practices in IT service management (ITSM) with a focus on aligning IT services with business needs.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy