ITIL Foundation V4 (Exam Included)

ITIL® 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation.

The ITIL® SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

The ITIL® 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL® 4. It helps your understanding of the ITIL® 4 principles and demonstrates how they can improve an individual’s work and the work of the organization.

The ITIL® 4 Foundation course provides delegates with the skills and knowledge on modern IT-enabled services, to provide them with an understanding of the common language and key concepts and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance.

In addition, this course will provide candidates with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

This course will further teach delegates on a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.*** ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

Modules:

Modules:

• Module 1: Course Introduction
• Module 2: Service Management: Key Concepts
• Module 3: The Guiding Principles
• Module 4: The Four Dimensions of Service Management
• Module 5: Service Value System
• Module 6: Continual Improvement
• Module 7: Overview of ITIL® Practices