ITIL4 Direct, Plan And Improve (ITIL4-DPI)

ITIL 4 Strategist Direct, Plan, and Improve is designed at managers of all levels who are responsible for setting direction and strategy, as well as establishing a team that is always improving.

Break through silos and successfully cascade goals across teams by aligning governance and business objectives. Encourage a culture of continuous product and service improvement. To remove waste and stimulate feedback loops, learn how to construct reporting cycles and use Lean, Agile, and DevOps methods of working.

ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 Strategist Direct, Plan and Improve (DPI) provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

This ITSM certification course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. Furthermore, it provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Objectives:

• The Key Concepts of Direct, Plan & Improve
• The scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• The role of GRC and know how to integrate the principles and methods into the service value system
• How to use the key principles and methods of continual improvement for all types of improvements
• How to use the key principles and methods of Organizational Change Management to direction, planning and improvement
• How to use the key principles and methods of measurement and reporting in directing, planning and improvement
• How to direct, plan and improve value streams and practices