KPI Setting for Managers (1 Day)

by Mef Academy Claim Listing

Kpis evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. Often success is simply the repeated, periodic achievement of some levels of operational goal (e.g. Zero defects, 10/10 customer satisfaction, et

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img Duration

1 Day

Course Details

Kpis evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. Often success is simply the repeated, periodic achievement of some levels of operational goal (e.g. Zero defects, 10/10 customer satisfaction, etc. ), and sometimes success is defined in terms of making progress toward strategic goals. 

Key performance indicator (KPI) is a type of performance measurement.

At the end of this 1-day programme, the participants will be able:

  • To understand the foundation of KPI, the Performance Management
  • To enhance their knowledge on KPI and its importance in the organization
  • To develop essential Key Performance Indicators KPI in an organization
  • To apply the techniques/tools in setting SMART KPIs

Target Group

  • Managers,
  • HODS,
  • Immediate superiors 

Course Outline

  • Overview of Performance Management System (PMS) and KPI
  • Understand the organization’s Vision and Mission
  • Objectives and Goals (both short-term & long-term)
  • Core values and purposes
  • Linking Organizational Objectives and KPIs
  • Types of KPIs (quantitative & qualitative)
  • Setting S.M.A.R.T. KPIs and targets for relevant departments (different KPIs for different business functions)
  • Setting individual S.M.A.R.T. KPIs (looking at individual JD)
  • Current practice of best KPIs measures
  • Petaling Jaya Branch

    3A06-3A07, Block A, Phileo Damansara II, No. 15 Jalan 16/11, Seksyen 16, 46350, Petaling Jaya
  • Teacher's Name
  • Mr. Murugan
  • Teacher's Experience
  • Certified HRD Corp Train The Trainer (TTT/3180) Mr. Murugan brings along 20 years of work experience from the corporate and manufacturing industries, mainly in, HR & People Management, Operations Management, Quality Management and other fields to bear in his training programs. Muru specializes in areas such as Leadership, Human Resources, Training & Development, Talent Management, and Employee & Industrial Relations. He has substantial work experience in several big industries such as semiconductor, automotive & electronics at an operations management level and Human Resource & Quality Management. His wealth of experience has given him great insights and firsthand experience in People Management and Operations & Quality Management for thousands of employees. He is also very well versed in Malaysian Employment Law (both EA55 & IRA67) and has conducted many HR & IR training related to these industries. During his tenure in Tritex Container (Logistics), his biggest achievement was reviewing the entire Operation Department process with tremendous cost efficiency and reduction of error and rej ection rates. The company’s operations became leaner, more efficient and cost efficient. Mr Muru was also involved in an additional 6 Sigma projects that resulted in big cost saving measures to the companies he served. For the past 12 years, Muru has been conducting trainings actively and received an excellent track record as an outstanding trainer with an emphasis on his structured training & assessment approach. He runs trainings for all levels of employees from Line leaders to Senior Managers of Multinational companies and Small Medium Corporations. His training rati ngs are high and has been labelled by participants as a “high caliber ” and “patient and conscientious” speaker who shares his life experiences well. With his skillful delivery and substantial experience in the corporate world, one can expect to learn advanced technical topics with management sk ills to be better equipped for the challenges ahead. Among the clients that he has trained and consulted include: UEM Edgenta , Panasonics, Jotun Paints, Avery Dennison, Honda, AUO Sunpower , Ajinomoto, Lipro , Medipro , Pengerang, Cambell Soup, Pressmetal , Sarawak Skills, Sabah Shell, MCMC, IOI Properties, Mlab Systems, Decathlon, Secret Recipe, BFI (Brunei), TNB, Triaco Chemicals, etc.
  • Gender
  • Male
  • Teacher's Nationality
  • N/A

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