Listening Master The Key To Effective Communication

Listening Master The Key To Effective Communication

Overview

Listening is the key to all effective communication and simply hearing what someone is telling you is not enough. Ineffective listening can put up barriers, cause misunderstandings and damage relationships. Conversely, when we ‘actively’ listen we pay full attention, read between the lines, notice non-verbal communication and ask the right questions.

In this session, we will introduce you to ‘active’ listening and show you how it can transform your working relationships and job performance.

Outline

• The importance of listening

• Tests to see how well you listen

• What makes a great listener

• Common listening pitfalls

• ‘Active’ listening and how to develop it in yourself

Outcomes

• Development of active listening skills, including ability to fully focus on and understand the speaker’s message

• Enhanced capacity to ask clarifying questions and provide feedback to ensure accurate comprehension

• Awareness of non-verbal cues and body language to better interpret and respond to the speaker