Conflict can have an adverse impact on our relationships and the world around us at both a micro and macro level, but does it have its place? Conflict can open our eyes to new ways of thinking, deepen relationships, promote organisational vitality and help us verbalize our needs.
DurationDescription
Conflict can have an adverse impact on our relationships and the world around us at both a micro and macro level, but does it have its place? Conflict can open our eyes to new ways of thinking, deepen relationships, promote organisational vitality and help us verbalize our needs.
This 90-minute workshop will look at making conflict work for you. Beginning by understanding your own personal conflict style, we will move through to how to augment this in a professional setting,
explore assertiveness techniques and finally practice your negotiation skills. As leaders of the future it’s important you know how to assert yourself and make your ideas heard, even if they are disruptive.
You will be introduced to a variety of conflict styles/approaches/tools.
There will be an opportunity to reflect on your own approach to conflict and deepen your understanding of the impact this can have on those around you, including exploring managing your emotions in a professional setting.
We will look at negotiation skills and the role they can play in preventing negative conflict and reaching a mutually beneficial result.
The School of Social and Political Science is one of the largest schools in the College of Arts, Humanities and Social Sciences at the University of Edinburgh.
The social and political sciences have been taught at the University for many years. These departments are now under one roof as the School of Social and Political Science.
Social scientists across all our disciplines work in a single school, which provides opportunities for interdisciplinary research and study. Our academics are addressing local, national and global challenges, and working across disciplines enables collaboration and innovation to find creative solutions.
Our School is mainly housed within the Chrystal Macmillan building on George Square, although we span several other sites across the city.
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
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