Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
DurationPrimarily aimed at personnel who are new to the service industry and need to understand that satisfied customers are paramount to business success or those who need to re-focus.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
After attending this course delegates will be able to:
This course will enable delegates to:
Gaining nationally accredited qualifications is an integral part of modern career development giving individuals the skills and knowledge to perform effectively and efficiently in their job.
Our courses are all about the workplace, providing an opportunity to gain new ideas and insights, supporting businesses to develop people, enabling individuals to develop themselves.
A customer service executive of the corporate, participants is likely to handle customers interactions in the best possible way. The hopes of both delegates company and clients hinge on his ability to offer the correct service in the right way possible.
Overview: the main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complai...
This accredited qualification is suitable you if you are 19+ and want to improve your knowledge of the importance of customer service including how to satisfy customers’ expectations.
Customer service is essential because every organisation needs the continued support of its customers. Whenever clients lose faith in the willingness of organisations to give good service, they find alternative suppliers. To live long and prosper, every organisation needs to master the art of custo...
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; However 91% of those simply leave and never come back.
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