Manage Customer Expectations

Primarily aimed at personnel who are new to the service industry and need to understand that satisfied customers are paramount to business success or those who need to re-focus.

Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.

After attending this course delegates will be able to:

• Inspire excellent customer care in today’s competitive market place
• Develop effective customer communications
• Understand the role of support services in delivering good service
• Create and maintain positive customer relationships

This course will enable delegates to:

• Explore customers' needs and expectations
• Develop the skills to communicate effectively
• Deal with challenges
• Manage problems and provide the essential people skills that are at the heart of quality customer care