Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
DurationPrimarily aimed at personnel who are new to the service industry and need to understand that satisfied customers are paramount to business success or those who need to re-focus.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
After attending this course delegates will be able to:
This course will enable delegates to:
Gaining nationally accredited qualifications is an integral part of modern career development giving individuals the skills and knowledge to perform effectively and efficiently in their job.
Our courses are all about the workplace, providing an opportunity to gain new ideas and insights, supporting businesses to develop people, enabling individuals to develop themselves.
What does ‘good’ look like in your organisation? What are your standards of appearance and language? How do you expect your staff to deal with complaints and feedback? This module gives delegates the opportunity to set clear expectations on organisational standards, while teaching your staff ho...
On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
We provide exceptional Call Centre Training & Development Programmes, increase your Customer Satisfaction Scores and Sales with a Bespoke Programme.
The purpose of this course: In this competitive economy it is essential that you attract and keep clients. Customer service is a critical part of this process. Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowi...
This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
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