Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
DurationPrimarily aimed at personnel who are new to the service industry and need to understand that satisfied customers are paramount to business success or those who need to re-focus.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
After attending this course delegates will be able to:
This course will enable delegates to:
Gaining nationally accredited qualifications is an integral part of modern career development giving individuals the skills and knowledge to perform effectively and efficiently in their job.
Our courses are all about the workplace, providing an opportunity to gain new ideas and insights, supporting businesses to develop people, enabling individuals to develop themselves.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
Empower your staff with best practice telephone handling techniques to communicate with your customers, suppliers or fellow employees in a professional manner.
The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.
The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.
This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
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