This helps with the success and sustainability of your organisation and leads to increased communication, enhanced team dynamics, increased productivity, customer satisfaction and development of leadership capability.
DurationManaging Conflict
Overview
Conflict management plays a crucial role in fostering a healthy and productive business environment.
This helps with the success and sustainability of your organisation and leads to increased communication, enhanced team dynamics, increased productivity, customer satisfaction and development of leadership capability.
Our training will ensure that your people understand their own approach to conflict using tried and proven models. They will understand the causes and effects of conflict, explore a framework for managing and resolving it and be able to identify the core skills and behaviours.
We use ‘real life’ case studies throughout the training and use these to practice and embed skills.
Who We Are
Our Background
Founded by Dawn K Bruce (MBA MCIPD), DKB is an established Training Company specialising in Professional Learning & Development Consultancy. We have a large Team of Associates with a combined experience of hundreds of years in a wide variety of fields, offering levels 3, 4 & 5 qualifications in Leadership and Management, and Education and Training.
We strongly believe that our successful aim of ‘Developing Knowledge in Business’ is achieved through working in partnership and building strong relationships with our clients.
We're Different
We take the time to get to know you and your people in order to provide a service that can be made to measure and matches your culture and values.
We believe that every organisation deserves a personalised approach with a custom made design, so we start with a blank sheet of paper and work in partnership with you.
We are happy to deliver and work with pre-designed material in order to provide your company with instant solutions to delivery issues.
We continue to adapt to your needs throughout the relationship to ensure that you gain the maximum impact and value from your investment.
Our Promise
Our promise is to work closely with you to understand your business in order for us to work in partnership to develop your most important asset – your people!
Our Values
Our values are built on honesty and trust. Our engagement and flexibility are second to none!
This comprehensive one day course helps build confidence, awareness and communication skills. At the end of this course individuals will have increased knowledge on how to use these skills to work safely, confidently and effectively within difficult or conflict situations
Nobody enjoys a difficult conversation but in business sometimes these conversations are necessary. The trick is having everything you need to conduct them in a smooth and professional manner. This practical straight-talking session is a must for any leader.
This course is available to managers/team leaders only. It is for you if you want some ideas as to why some people’s behaviours are difficult or challenging and (more importantly) about how to manage such situations.
One of Keyturn’s most popular workshops! Not because people enjoy the subject of course, but because all of us face conflicts more often than we’d like, and we could all use a hand to deal with them.
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all.
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