This highly interactive and engaging programme aims to provide participants with an opportunity to develop conflict awareness in work setting and an ability to diagnose conflict before it intensifies.
DurationThis highly interactive and engaging programme aims to provide participants with an opportunity to develop conflict awareness in work setting and an ability to diagnose conflict before it intensifies. Through the use of role plays and exercises, participants learn to apply appropriate conflict resolution techniques to tense situations to get maximum results.
How you benefit:
Understand the impact of emotions in conflict situations
Describe the five conflict management “modes” of the Thomas-Killman matrix
Demonstrate strategies that avoid escalation of conflict
Demonstrate techniques to show empathy and rapport
Review a variety of conflict management tools and apply these during skills practice
In today’s rapidly changing business landscape, it is more crucial than ever to upskill and retrain your people to accelerate their growth and your organisation’s business results.
This is evident in the directives launched by the Singapore government, including SkillsFuture, Workforce Skills Qualification, and Professional Conversion Programme.
Since its beginning, Kaleidoskope has been working closely with various Singapore companies and government agencies to customise learning solutions and tailor learning journeys, so that there is no disparity between the training provided and the needs of the people.
Establishing and maintaining a good relationship with your customers is key to the success of your business. At times people clash about things such as power, resources, strategy, decisions, roles, goals, personality, leadership styles, and the list goes on.
In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes.
Conflict Management training is offered by Global Training Partners. University professors and national experts create our course curriculum.
Master crisis and conflict management to stand out as a problem-solving leader and pave your path to promotion.
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job. but they can't deal with the difficult people in their lives.Â
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