This highly interactive and engaging programme aims to provide participants with an opportunity to develop conflict awareness in work setting and an ability to diagnose conflict before it intensifies.
DurationThis highly interactive and engaging programme aims to provide participants with an opportunity to develop conflict awareness in work setting and an ability to diagnose conflict before it intensifies. Through the use of role plays and exercises, participants learn to apply appropriate conflict resolution techniques to tense situations to get maximum results.
How you benefit:
Understand the impact of emotions in conflict situations
Describe the five conflict management “modes” of the Thomas-Killman matrix
Demonstrate strategies that avoid escalation of conflict
Demonstrate techniques to show empathy and rapport
Review a variety of conflict management tools and apply these during skills practice
In today’s rapidly changing business landscape, it is more crucial than ever to upskill and retrain your people to accelerate their growth and your organisation’s business results.
This is evident in the directives launched by the Singapore government, including SkillsFuture, Workforce Skills Qualification, and Professional Conversion Programme.
Since its beginning, Kaleidoskope has been working closely with various Singapore companies and government agencies to customise learning solutions and tailor learning journeys, so that there is no disparity between the training provided and the needs of the people.
Conflict can take happen when people have different opinions, thought processes, and interests, and lack the willingness to compromise with one another. It is recommended to adjust a bit and look for a solution to the issue instead of fighting and cribbing.
This workshop focuses on providing key site personnel with the necessary knowledge and skills to handle construction conflicts and disputes at the workplace. It covers topics such as disputants' psychology, negotiation, communication skills, and the process of conflicts and disputes resolution.
Establishing and maintaining a good relationship with your customers is key to the success of your business. At times people clash about things such as power, resources, strategy, decisions, roles, goals, personality, leadership styles, and the list goes on.
In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes.
Conflict Management training is offered by Global Training Partners. University professors and national experts create our course curriculum.
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