Understand the root causes and dynamics of conflict in the workplace. Learn the essential skills to effectively manage conflict by encouraging reflective practice and open thinking.
DurationUnderstand the root causes and dynamics of conflict in the workplace. Learn the essential skills to effectively manage conflict by encouraging reflective practice and open thinking. Find useful approaches to managing interpersonal conflict in the workplace.
As a proven professional development partner to New Zealand organisations for over 75 years, we've continually reinvested in leadership development innovation to support SME, Government and large business to thrive. As ever, we welcome the opportunity to partner with your organisation in 2022.
This course is designed to prepare staff to manage conflict situations in a safe and professional manner. Conflict situations can easily arise with unhappy customers, clients, or patrons. Providing your staff with an awareness of what the triggers and signs are, de-escalation techniques.
Gain the skills and confidence to deal with challenging personality types. Learn how to keep your composure and avoid escalating the problems when interacting with unreasonable people.
Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.
Learn strategies to manage conflict, increase organisational performance and enhance group outcomes.
Managing and Resolving Conflict course is offered by Christine Walter Coach. Whether you are wanting your own personal development or training within the workplace there will be something here for you.
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