The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
DurationThe need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.
This one-day workshop will help you teach participants:
We have more than twenty five years experience of delivering high quality training courses, and our methods work for our clients and for ourselves. Our win-win philosophy adds real value to the organisations and people we train.
Handling Customer Services and Complaints course is offered by Red Training and Consultancy
Medical receptionists of all experience levels and seniority who want to learn best practice techniques and refresh their skills. Also, people who would like to become a receptionist or are currently covering the reception / front of house area and would like to develop their skills.
More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
This foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty.
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