Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.

This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.

This one-day workshop will help you teach participants:

• How to identify ways to establish links between excellence in customer service and your business practices and policies.
• How to develop the skills and practices that are essential elements of a customer service-focused manager.
• How to recognize what employees are looking for to be truly engaged.
• How to recognize who the customers are and what they are looking for.
• How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.