The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
DurationThe need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.
This one-day workshop will help you teach participants:
We have more than twenty five years experience of delivering high quality training courses, and our methods work for our clients and for ourselves. Our win-win philosophy adds real value to the organisations and people we train.
Customer Service and Sales course is offered by Peta. Delight your customers and create loyalty across your business
This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
The main purpose of a Customer Service Specialist is to be a “professional” for direct customer support. In this role, you’ll train to be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries.
Customer service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniqu...
You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
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