Managing Difficult Conversations

Are there difficult conversations you’re putting off having? You know, those ones that give you that knot in your stomach just thinking about them? The ones that all your team members can see you’re busy avoiding? You are not alone, many line managers feel exactly the same way. Fear not! We’ll show you a super simple framework to guide you through difficult conversations, and share a wealth of tips to help you feel calm, confident, and in control.

Overview

Dealing with difficult people or situations can be the most challenging aspect owners and managers need to handle. Often these are put in the ‘too hard to do pile’ and managers may put off the conversations they know they need to have.

Following a simple step-by-step process to have these courageous conversations can help cut off any issues before they develop and ensure a win/win mentality.

Course Content

Half Day Session

• Active listening techniques including effective questioning

• Preparing for a difficult conversation

• Applying a framework for holding difficult conversations

• How to give feedback in a constructive way

• Managing the emotions of difficult conversations

• Building trust to have more effective difficult conversations

Full Day Session

As above plus:

• Case studies of typical difficult conversations

• Recognising, preventing and resolving conflict

• Developing an action plan of how you will move your difficult conversations forward