The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
DurationCourse overview
The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
Learning Outcomes
By the end of this course delegates will:
Discuss reasons why conversations can be difficult
Use a recognised communication model and identify some key elements/steps to help you plan and manage potentially difficult conversations
Demonstrate and reflect on practical skills in handling difficult conversations
Plan actions to transfer learning from the workshop into practice
Course provider; Learning and Education Team
Who should attend
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
About NHSGGC
At NHS Greater Glasgow and Clyde, our purpose is to: “To protect and improve population health and wellbeing while providing a safe, accessible, affordable, integrated, person centred and high quality health service”.
Who We Are
NHS Greater Glasgow and Clyde (NHSGGC) is the largest NHS organisation in Scotland and one of the largest in the UK.
What we do
NHSGGC is responsible for providing and managing a whole range of health services including hospitals and General Practice. NHSGGC works alongside partnership organisations including Local Authorities and the voluntary sector.
NHSGGC:
Serves a population of 1.3million people
Employs around 43,500 staff
Has 35 hospitals of different types
Has contracts with around 232 GP Surgeries (1300 General Practitioners)
Has dental services in more than 279 locations
Has almost 188 Optician practices
Has over 50 Health Centres and Clinics
Has more than 288 Pharmacies
Has an annual budget of £3.3billion.
Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
Conflict is both natural and inevitable and in this course you will explore how to turn these experiences into something constructive.
Conflict is something which is inevitable where there are groups of people. But how it is dealt with, is what determines outcomes.
Conflict management training explains a range of tried and tested techniques that help staff manage conflict in the workplace.
On this one day course, delegates will explore the causes of conflict within the surgical workplace and learn about different strategies to address this. This will include how to have difficult conversations, the art of negotiation and how to approach a challenging situation. This date is specifi...
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