The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
DurationCourse overview
The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
Learning Outcomes
By the end of this course delegates will:
Discuss reasons why conversations can be difficult
Use a recognised communication model and identify some key elements/steps to help you plan and manage potentially difficult conversations
Demonstrate and reflect on practical skills in handling difficult conversations
Plan actions to transfer learning from the workshop into practice
Course provider; Learning and Education Team
Who should attend
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
About NHSGGC
At NHS Greater Glasgow and Clyde, our purpose is to: “To protect and improve population health and wellbeing while providing a safe, accessible, affordable, integrated, person centred and high quality health service”.
Who We Are
NHS Greater Glasgow and Clyde (NHSGGC) is the largest NHS organisation in Scotland and one of the largest in the UK.
What we do
NHSGGC is responsible for providing and managing a whole range of health services including hospitals and General Practice. NHSGGC works alongside partnership organisations including Local Authorities and the voluntary sector.
NHSGGC:
Serves a population of 1.3million people
Employs around 43,500 staff
Has 35 hospitals of different types
Has contracts with around 232 GP Surgeries (1300 General Practitioners)
Has dental services in more than 279 locations
Has almost 188 Optician practices
Has over 50 Health Centres and Clinics
Has more than 288 Pharmacies
Has an annual budget of £3.3billion.
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
This course is designed to equip the learner with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.
This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way
Conflict is both natural and inevitable and in this course you will explore how to turn these experiences into something constructive.
Dealing With Difficult People Course Is Offered By Creativedge Training & Development
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