Managing Difficult People

As supervisors we have to manage occasional or ongoing conflicts. These interactions can impact daily employee management. Understanding our conflict style and the conflict style of others will aid us in handling those interactions. 

Trainers will focus on:

• Discussing difficult behavior; how it makes you feel and react
• Differentiating between proactive and reactive behavior
• Listing hot buttons and describing how we get angry
• Comparing paradigms of human interaction
• Review balance between courage and consideration
• Examining each conflict style and identifying your conflict style
• Expressing ways to improve listening
• Exploring strategies and tips to deal with difficult people