This interactive course presents foundational knowledge and skills needed to understand and manage interpersonal conflict.
This interactive course presents foundational knowledge and skills needed to understand and manage interpersonal conflict.
Through individual and group self-reflection, students will consider selected theory, fundamental skills, and basic attributes required to effectively analyze and engage with interpersonal conflict in various settings.
Learning Activities
This course is interactive. Students work in groups through exercises and case studies to practice basic interpersonal communication and conflict management skills.
Students also work individually with feedback from the instructor by keeping a reflective journal.
Founded in 1970, Douglas College is the largest degree-granting college in British Columbia, Canada, educating close to 25,000 students per year. The College has two major campuses in Metro Vancouver (New Westminster and Coquitlam) as well as several smaller training centres in Surrey, Burnaby and Maple Ridge.
With both main campuses directly on SkyTrain lines, Douglas is one of the most accessible post-secondary institutions in Metro Vancouver, drawing students from across the region.Douglas offers the most bachelor’s degrees and post-degree programs of any college in B.C., and is noted for combining the academic foundations of a university with the career-ready skills of a college.
Each year, close to 17,000 students (including 4,210 international students from over 92 countries) take for-credit courses at Douglas. Because of the college’s strong academic base, the majority of these for-credit courses transfer to different research universities in B.C. and across Canada, providing students with flexible pathways to reach their academic goals.
Douglas also offers hundreds of short-term, high-quality non-credit courses, programs and workshops to around 8,500 students through Continuing Education and The Training Group, in areas such as business, music, health, perinatal, career development, industry training and more.
Over 960 experienced, teaching-focused faculty bring both academic rigor and real-world experience to the classroom at Douglas. Outside the classroom, over 900 other employees work together to create a friendly, inspiring, supportive and respectful environment.
his conflict management course will help you determine the best approach to workplace conflicts and challenging situations.
This intensive course gives an overview of essential skills and strategies for dealing effectively with conflict and negotiating in a wide range of contexts, including business, work, home, and community.
This session will assist you in preventing conflicts from escalating into confrontations.
This course will focus on building and managing relationships at all angles of the supervisor role.
Help your employees, coworkers or clients resolve their differences through mutual agreement in a timely and confidential manner. Explore various methods of conflict resolution and identify which approaches are appropriate in various situations.
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