Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
DurationDelivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
The course focuses on understanding the needs and wants of the targeted customer, and examining what makes customer service exceptional.
Established in 2005, the Australian Centre for Education and Training – Global (ACET-Global) is a private organisation focused on providing training solutions to organisations in Australia and across the world. All of our programs meet the highest Australian education standards.
We also offer guest lectures for universities and TAFE providers in Australia and overseas.
With ACET-Global’s comprehensive training approach, you can be assured that your business or students will benefit from an enriching experience.
​ACET-Global can help make a positive difference in achieving your business goals and objectives, and maximising your students' educational experiences.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. Â You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
Impersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
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