Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
DurationDelivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
The course focuses on understanding the needs and wants of the targeted customer, and examining what makes customer service exceptional.
Established in 2005, the Australian Centre for Education and Training – Global (ACET-Global) is a private organisation focused on providing training solutions to organisations in Australia and across the world. All of our programs meet the highest Australian education standards.
We also offer guest lectures for universities and TAFE providers in Australia and overseas.
With ACET-Global’s comprehensive training approach, you can be assured that your business or students will benefit from an enriching experience.
​ACET-Global can help make a positive difference in achieving your business goals and objectives, and maximising your students' educational experiences.
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
Have you got a passion to lead, serve others, or support a service or product you truly believe in? Do you want to create memorable customer experiences and make smarter business decisions? Then look no further, join our two-day course on customer service and effective team management skills.
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.
This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
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