Australian Centre for Education and Training

Human resources management (HRM) is one of the most vital aspects of an organisation, regardless of the organisation's size. This course enables participants to conduct research to identify an HR-related issue, review the issue, and document the scope of the review.

Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.

This course develops participants' knowledge of TQM, and demonstrates the importance of TQM in today's highly competitive world. Depending on your needs, the program focuses on either implementing TQM within the manufacturing sector, or Total Quality Services (TQS) within the services sector.

Designed to equip participants with a greater understanding of entrepreneurship, this course enhances awareness of the various opportunities available for self-employment, regardless of a participant's background.

This course allows participants to effectively manage risks in a range of business contexts by building the key skills and knowledge required to create, implement and monitor risk management strategies.