Managing Stress and Resilience

At the end of this online training course, participants will learn to:

• Ability to understand emotions and their effects on professional and personal goals

• Monitor emotional triggers and achieve calmness

• Respond to challenges by gaining control and eliminating negative thoughts

• Develop emotional intelligence techniques

Audience

This course is suitable for professionals undertaking the following roles:

• Managers at all levels

• Team leader

• Supervisors, in particular anyone needing management strategies for building resilience

Learning Outcomes

After completing this course, candidates will be able to:

• Ability to understand emotions and their effects on professional and personal goals

• Monitor emotional triggers and achieve calmness

• Respond to challenges by gaining control and eliminating negative thoughts

• Develop emotional intelligence techniques

Delivery Strategy

• Face to face or virtual trainer delivered two (2) day course.

• Undertake individual and group led activities to support practical application

• Includes additional reference resources.

• Students receive certificate of completion at end of course

Topics Covered

• The ‘fight or flight’ theory

• Common anger myths and their factual refutations

• Helpful and unhelpful ways of dealing with emotional reactions

• Techniques for building resilience, in particular: reading warning signs; using coping thoughts; exercising relaxation techniques and ‘blowing off’ steam

• Difference between objective and subjective language

• Tips for identifying the problem

• Express a feeling or position using ‘I’-messages

• Skills and techniques for making a disagreement constructive, including effective negotiation and solution building

• Reflection on personal ‘hot buttons’ and own emotional dynamics

• ‘Alter, avoid and accept’ approach of responding to an emotion-provoking situation

• Energy curve and how it can help in responding to someone else’s emotions

• Emotional intelligence techniques

• Integrated view of building resilience and how it can be best practised