Managing Stress

Managing Stress in the Workplace

Aim

A one day training programme that enables attendees to manage their stress levels more effectively, by addressing the two major causes of pressure at work – insufficient time and dealing with difficult people.

Course Objectives

• To understand that stress is a stimulus and pressure can fuel outstanding performance, but the levels of both of these need to be managed

• Recognise and address those factors that could be generating excessive stress and pressure

• Develop personal resilience and techniques for feeling in control

Course Content

• Time robbers – what consumes your time and how to manage them

• Managing interruptions assertively and effectively

• Prioritising – overcoming overwhelm and preventing future crises by understanding the difference between ‘urgent’ and ‘important’

• Working styles – types A and B – the problems, the stressors and the remedies for both

• Moving from working hard to working smart and feeling in control

• Procrastination, indecisiveness and other bad habits

• Identifying time and situational stressors and how they can be defused

• Turning dis-stress into eu-stress – a positive, energising force

• Balance – ensuring that no one area of life/work dominates the others, and putting in place purpose and clear goals

• Dealing with difficult people positively and assertively

• Maintaining morale and motivation in the face of challenging situations

• Building emotional resilience to stress

• Anchors – how to access a ‘calm and in control’ feeling at any time

• Other ‘state control’ techniques – Breathing, Visualising, Music and the ‘right’ kind of inner dialogue

• Understanding behaviour – what makes everyone uniquely different and how to get along with someone who is very different to yourself.

• Taking a positive lead in a dialogue to resolve conflicts without there being ‘winners and losers’

• Using the assertive sentence to achieve mutually beneficial outcomes

• Action plan – pulling it all together for a low-stress future