Medical Office Administrative Assistant Certificate

The Medical Office Administrative Assistant is the first point of contact between patient and medical practice, with the key responsibility being to foster professional and positive patient experience. This program will prepare graduates to pursue entry-level positions as a medical secretary, receptionist, customer service representative, front office staff, office assistant and more.

All the skills needed to perform a variety of clerical and support tasks for healthcare settings, medical clinics, physician practices, hospital-based practices, and in health related businesses will be taught in this program. This is a perfect career field if you area recent high school graduate or looking to change your career. This program has something for everyone looking to get started in the healthcare industry.

What Do Medical Office Administrative Assistants Do

The healthcare industry offers millions of jobs in many capacities and is growing rapidly due to the country’s aging population and new healthcare laws. Within such a large and growing industry, medical office administrative assistants play a key role in keeping everything running smoothly. Their specific responsibilities vary from location to location but often include:

• Managing the day-to-day operations of a medical facility

• Providing quality customer service to patients

• Scheduling and coordinating appointments

• Verifying patient insurance and referrals

• Completing, submitting and tracking insurance claims

• Preparing, sending and tracking correspondence between medical providers and their patients

• Updating and organizing medical records

Why Become A Medical Administrative Assistant

Medical administrative assistants can be found working in doctors’ offices, dental offices, hospitals, outpatient clinics, insurance companies, and almost every other medical facility. With opportunities nationwide, medical administrative assistants often have a variety of positions to choose from and can earn competitive salaries.

Program Outcomes

Upon successful completion of this course, students are able to do the following:

• Describe scope and practice of medical office administrative assistants

• Exemplify professional behavior

• Use interpersonal skills to communicate effectively

• Schedule and manage appointments

• Organize and maintain a patient’s medical record

• Apply managed care procedures and policies

• Perform basic procedural coding

• Perform basic diagnostic coding

• Complete insurance claim forms

• Perform within legal and ethical boundaries

• Use computers effectively for written communication

• Use courteous and appropriate telephone techniques

• Explain medical practice management and customer service

• Perform basic accounting procedures

• Have key HIPAA Security knowledge

• Demonstrate knowledge of Medical Terminology

Career Opportunities

Medical Office Administrative Assistant is a rapidly expanding field with excellent career opportunities. Areas of employment for our graduates:

• Administrative Assistant

• Customer Service Representative

• Data Administrator

• Data Entry Assistant

• Dental Receptionist

• Document/Information Processor

• Specialist Administrative Assistant

• Medical Coding and Billing Specialist

• Medical Insurance Specialist

• Medical Administrative Assistant

• Medical Office Specialist

• Medical Records and Health Information Technician

• Medical Transcriptionist

• Office Appointment Administrator

• Scheduling Clerk

• Veterinary Receptionist

• Patient Services Representative